Quality & Policy Expert - Maghrebi Arabic speaker

Teleperformance; Leixlip; On-site; EUR 38,000 - 51,000; Full time

Job summary

Teleperformance Ireland in Dublin is seeking an Operational Subject Matter Expert (Maghrebi Arabic & English) for a 100% on-site, full-time role.

You will coach agents in real time, rapidly resolve issues, and coordinate with Quality, Training and Ops to implement new standards. Fluent in Maghrebi Arabic and English; 2+ years in a shared services or BPO environment.

Salary €44,351 plus excellent benefits; valid work permission to stay in Ireland required.

Qualifications

• Fluent in Maghrebi Arabic and English.
• 2+ years moving fast in a shared services or BPO environment.
• High cultural intuition for nuanced market decisions.
• Strong interpersonal skills with speed, empathy and accuracy.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents.
• Rapid Resolution: investigate reports and moderate content quickly.
• Connect the Dots: liaise between Quality, Training and Ops to roll out standards.
• Advocate for Users: act as a proactive ambassador for community guidelines.

Skills

Maghrebi Arabic

English

2+ years BPO

Cultural intuition

Adaptable communicator

Job description

Job Description

Operational Subject Matter Expert ( Maghrebi Arabic & English)

Salary: €44,351 + Excellent Benefits | Location: 100% On-Site (Dublin)

Ready to move fast, coach hard, and accelerate your career? We are looking for a high-energy Operational SME to join our fast-paced Dublin team! If you thrive in an environment where no two days are the same, love solving complex problems on the fly, and want a role with a massive internal growth path, we want you on board.

How You'll Move the Needle:

On-the-Fly Coaching: Jump into team huddles and provide rapid, real-time support to agents to supercharge their performance.

Rapid Resolution: Investigate user reports and escape abusive content fast, balancing top-tier accuracy with operational efficiency.

Connect the Dots: Act as the ultimate liaison between Quality, Training, and Ops to seamlessly roll out new policies and standards.

Advocate for Users: Display a strong bias for action and do what's right for the community, acting as our ultimate #ShipLove ambassador.

Your Toolkit:

Bilingual Agility: Fluent in Maghrebi Arabic and English .

Track Record: 2+ years moving fast in a shared services or BPO environment, with the tenure to back up your coaching skills.

Cultural Intuition: A high affinity for the cultural, social, and political pulse of the market to make smart, nuanced decisions.

Adaptable Communicator: Exceptional interpersonal skills—you know how to deliver feedback with speed, empathy, and accuracy.

Ready for your next big challenge?

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.