Quality Operations Technician

United Drug; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

PHX Ireland Group seeks a QA-focused professional to manage product mismatches, coordinate with operations, and investigate FMD-related alerts across inbound, outbound, and returns.

You will work with Quality Operations to ensure stock integrity, compliance with GDP, and accurate documentation. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in pharmaceutical or regulated distribution is required.
• Strong communication skills and ability to work with all levels.
• Knowledge of GDP and current Good Distribution Practice.
• Ability to follow deadlines and maintain accuracy.
• Problem solving and attention to detail are essential.

Responsibilities

• Manage mismatches at Goods-In and coordinate with quality teams.
• Coordinate mismatch resolution with operations to book stock.
• Conduct ad hoc scanning for FMD verification.
• Log and investigate alerts from FMD activities inbound/outbound/returns.
• Ensure stock is segregated when alerts arise and liaise with Principals.
• Investigate alerts at customer sites per IMVO requests.
• Investigate customer complaints related to alerts and aggregation.
• Manage NMVS alerts for United Drug sites.
• Compile KPIs on scanning activity and alerts.
• Quality check pack down/repacking and returned medicines.
• Assist Quality Operations with paperwork, temperature files, loggers.
• Ensure compliance with SOPs and work instructions.

Skills

SAP

Communication

Problem solving

Attention to detail

Organizational skills

Tools

Spreadsheets

Email

Job description

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It's the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don't just embrace our differences - we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are - and that's something we are really proud of. Which is why we've summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.

Why You'll Love Working With Us:

• Family comes first: Life Stage Policies including maternity and paternity pay
• Perks you'll actually use: Generous in store discounts
• Pension Support: We contribute to your future
• We reward performance: annual bonus
• We've got your back: employee assistance programme and wellbeing initiatives

Belonging at Work

Inclusive, welcoming team culture where you're valued for you.

What You'll Be Doing:

• Management of mismatches (batch/expiry/licence/serial/EAN/GTIN/CE Mark) at Goods-In and work with the wider quality team to ensure products are released.
• Communicate with operations teams on mismatch resolution to ensure stock is booked onto the system in a timely manner.
• Perform ad hoc scanning of packs for FMD verification.
• Log and investigate alerts triggered by FMD activities during inbound, outbound, returns and destruction.
• Work with operations and Stock Control to ensure stock is physically and systematically segregated where relevant alerts are raised.
• Liaise with wider quality team, KAM's and directly with Principals in relation to resolution of alerts.
• Conduct investigations into alerts at customer sites as requested by the IMVO.
• Conduct investigations into complaints from customers in relation to alerts and aggregation issues.
• Management of alerts on NMVS Alerts for all United Drug sites.
• Compile KPI's on scanning activity and alerts.
• Quality checking of pack down/repacking activity.
• Quality checking of returned medicinal products.
• Assisting Quality Operations checking and filing goods inwards paperwork, temperature files and loggers
• Ensure that relevant SOPs and Work Instructions are followed.

Other Duties Not Identified Above May Be Required

What you'll need to Suceed:

• Relevant experience working in the pharmaceutical or regulated distribution industry.
• Strong communication skills and the ability to work well with people at all levels of the organisation.
• Working knowledge of SAP and Awards and using spreadsheets and email.
• Working knowledge of current Good Distribution Practice (GDP).
• Strong organizational skills, including ability to follow assignments through to completion.
• Demonstrated ability in problem solving.
• Attention to detail and good follow through with a high level of accuracy.
• Ability to work towards deadlines.
• Ability to work to work independently.

About PHX Ireland & PHOENIX Group

PHX Ireland Group is Ireland's leading fully integrated healthcare provider. We deliver health. We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; LloydsPharmacy Ireland, a major community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.

PHX Ireland Group employs over 1,800 people, operate 5 distribution centres and over 75 pharmacies, delivers over 85 million packs to Irish pharmacies and hospitals and serves 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare.

PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannhein, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to [e-mail]