Quality Expert Reviewer (Spanish Speaker)

Cross Border Talents; Kilkenny; On-site; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Onsite training in Dublin

Performance-based bonus

Job summary

Cross Border Talents in Dublin City Centre is seeking a Multi-Channel Quality Expert Reviewer (Spanish Speaker) to support global operations, reviewing moderation decisions to ensure policy alignment. The role is onsite only, 40 hours per week, permanent contract, 20 days leave + 10 public holidays, with a performance-based bonus.

Previous content moderation experience is mandatory. The candidate should have strong analytical skills, cultural awareness, and resilience to handle sensitive

Qualifications

• Mandatory content moderation experience.
• Strong analytical thinking and decision-making skills.
• High attention to detail and cultural awareness.

Responsibilities

• Review moderation decisions and ensure alignment with policies.
• Assess complex client workflows across Global Operations and Risk Operations.
• Apply policies with contextual understanding to sensitive content areas.

Skills

Spanish language

Content moderation experience

Analytical thinking

Attention to detail

Cultural awareness

Job description

Quality Expert Reviewer (Spanish Speaker)

About the job Quality Expert Reviewer (Spanish Speaker)

Multi-Channel Quality Expert Reviewer (Spanish Speaker)

Dublin City Centre – Onsite
€42,667 per annum
Full-Time | 40 hours per week | Fully Flexible (Mon–Sun, 08:00–19:00)
Permanent Contract | Various Start Dates

We are currently hiring a Multi-Channel Quality Expert Reviewer (Spanish Speaker) to join a leading global operations team in Dublin City Centre.

This is a fully onsite position (no remote or hybrid option available).
Previous Content Moderation experience is mandatory.

About the Role

As a Quality Expert Reviewer, you will support the quality assessment of complex client workflows across Global Operations and Global Risk Operations environments.

You will review moderation decisions and ensure alignment with strict policies and quality standards — particularly across nuanced and sensitive content areas.

This role requires strong analytical thinking, cultural awareness, and emotional resilience.

Key Responsibilities

Content Moderation Quality Reviews including:

• Organizing or threatening violence
• Fraud, theft, vandalism, restricted goods
• Impersonation & privacy violations
• Hate speech & bullying
• Phishing, spam & malware
• Nudity & sexual solicitation
• Other policy-sensitive areas

You must demonstrate strong cultural and political awareness relevant to the supported Spanish-speaking market and apply policies with contextual understanding.

Requirements

• Mandatory previous experience as a Content Moderator
• Ability to review sensitive or potentially disturbing content
• Strong analytical & decision-making skill
• High attention to detail
• Cultural awareness & professional judgment

Training & Onboarding

4 weeks onsite training in Dublin
No time off allowed during the first 8 weeks (training & ramp-up period)

What Youll Get

• €42,667 annual salary
• 20 days annual leave + 10 public holidays
• Performance-based bonus (non-contractual & role-dependent)

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