Quality Assurance Coordinator - Orchard Fostering

Orchard Care Group Ireland; Dublin; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Extensive training programme

On-going mentoring and support

Competitive salary with increments

Refer a friend initiative

Orchard Values Champion Award

Employee Assistance Programme (EAP)

Internal career progression opportunit

Job summary

Orchard Fostering is Ireland's leading independent Fostering Agency, seeking a Quality Coordinator to assist the Group Quality Director in managing the Quality Management System. You will focus on tools, processes and data to ensure care meets needs and safety standards.

You will participate in audits, collect and analyse QA data, and prepare monthly reports for Quality Committee. You will support policy revisions, training schedules and electronic QA system implementation.

Qualifications

• Experience implementing a quality system in a care & support environment.
• Knowledge of risk management and incident management & review.
• Knowledge of regulation, standards and inspections.
• Strong interpersonal, communication and presentation skills.
• Ability to collect, analyse and monitor QA data and KPIs.
• Experience in producing reports and presenting data to committees.
• Experience maintaining document control and policy revisions.
• Experience organising training schedules and databases.
• Experience leading electronic quality assurance systems.

Responsibilities

• Assist the Group Quality Director to manage the Quality Management System.
• Support the audit schedule and provide detailed reports with corrective actions.
• Monitor quality data, KPIs and trends; compile reports for the monthly quality committee.
• Produce the monthly quality report and prepare for the Quality Committee.
• Support revision of policies and document control spreadsheets.
• Gather feedback from carers and young people; develop a carer engagement plan.
• Arrange annual training schedules and maintain training databases.
• Lead the implementation of an electronic quality assurance system.
• Prepare annual company report and present data at committee meetings.

Skills

Quality management

Interpersonal skills

Communication skills

Presentation skills

Education

Third level qualification in health, social care or quality management

Job description

Orchard Fostering is Ireland's leading independent Fostering Agency, and we have been building brighter futures for children and young people for more than a decade nationwide.

The Orchard Fostering Quality Coordinator assists the Group Quality Director to manage the Quality Management System, focused on providing tools which are focused on ensuring that the care provided meets the needs of carers and young people and ensures safety.

The QMS includes the following components;

• An audit process and schedule
• Monitoring of Key Performance Indicators
• Mechanisms that capture feedback including perception surveys, focus groups, meetings and the capture of positive and negative feedback.

Role Objectives:

• To implement the quality systems in place in the fostering service to ensure compliance with all relevant regulations and standards and promoting the best possible outcomes for the children and young people availing of our services.
• To participate in the audit schedule for the company, provide detailed report and support the managers with corrective actions and monitor progress through quality improvement plans.
• To collect, analyse and monitor quality assurance data, KPIs and emerging trends, compile this information into reports, and present these at the monthly quality committee.
• Responsible for the production of the monthly quality report and preparation for the monthly Quality Committee meeting.
• To support the revision of policies and procedures and the maintenance of the document control spreadsheet.
• To ask and receive feedback from carers and young people, develop a carer engagement plan and promote a culture of continuous quality improvement.
• To arrange the annual training schedule, organise carers training and maintain the carer and staff training database.
• To take a lead in the implementation of an electronic quality assurance system.
• To undertake an annual report of the company each year.
• To attend the bi-monthly Quality & Safety Board Sub Committee meetings and present a report and data for Orchard Fostering.

The ideal candidate will:

• Ideally, have a third level qualification in health, social care or quality management.
• Have experience implementing a quality system in a care & support environment.
• Have good knowledge of risk management and Incident management & review.
• Have knowledge and experience of regulation, standards and inspections.
• Have strong interpersonal, communication and presentation skills.

Benefits to working with Company

• Extensive training programme
• On-going mentoring and support
• Competitive salary with increments
• Refer a friend initiative
• Orchard Values Champion Award
• Employee Assistance Programme (EAP)
• Internal career progression opportunities