Quality Assurance Coordinator - Fostering

Orchard Care Group; Dublin; On-site; EUR 50,000 - 66,000; Full time

Benefits offered by this job

Extensive training programme

On-going mentoring and support

Competitive salary with increments

Refer a friend initiative

Employee Assistance Programme (EAP)

Internal career progression

Bike to work scheme

Education Assistance grants

Job summary

Orchard Fostering, part of Orchard Care Group, Dublin, seeks a Quality Assurance Coordinator. The role focuses on managing the Quality Management System to ensure safe, compliant care for carers and young people.

The ideal candidate has a third level qualification in health, social care or quality management, plus experience implementing a QA system in care settings. Excellent communication and stakeholder engagement are essential.

Qualifications

• Third level qualification in health, social care or quality management.
• Experience implementing a quality system in a care & support environment.
• Good knowledge of risk management and incident management & review.
• Knowledge of regulation, standards and inspections.
• Strong interpersonal, communication and presentation skills.

Responsibilities

• Implement quality systems in the fostering service to ensure compliance with regulations and best outcomes.
• Participate in the audit schedule and provide detailed reports with corrective actions.
• Collect, analyse and monitor QA data and KPIs; present trends at monthly quality committee.
• Produce the monthly quality report and prepare for the Quality Committee meeting.
• Support revision of policies and maintain the document control spreadsheet.
• Gather feedback from carers and young people; promote continuous quality improvement.
• Organise annual training schedule and maintain training databases for carers and staff.

Skills

Quality management

Risk management

Incident management

Regulation & inspections

Interpersonal skills

Communication & presentation

Education

Bachelor's degree in health, social care or quality management

Job description

Quality Assurance Coordinator - Fostering

Dublin

Full-time

50,000 - 66,000 € per year

About the Role

Orchard Fostering is Ireland's leading independent Fostering Agency, and we have been building brighter futures for children and young people for more than a decade nationwide.

The Orchard Fostering Quality Coordinator assists the Group Quality Director to manage the Quality Management System, focused on providing tools which are focused on ensuring that the care provided meets the needs of carers and young people and ensures safety.

The QMS includes the following components:

• A Risk Management Framework
• An audit process and schedule
• Monitoring of Key Performance Indicators
• Mechanisms that capture feedback including perception surveys, focus groups, meetings and the capture of positive and negative feedback.

Role Objectives:

• To implement the quality systems in place in the fostering service to ensure compliance with all relevant regulations and standards and promoting the best possible outcomes for the children and young people availing of our services.
• To participate in the audit schedule for the company, provide detailed report and support the managers with corrective actions and monitor progress through quality improvement plans.
• To collect, analyse and monitor quality assurance data, KPIs and emerging trends, compile this information into reports, and present these at the monthly quality committee.
• Responsible for the production of the monthly quality report and preparation for the monthly Quality Committee meeting.
• To support the revision of policies and procedures and the maintenance of the document control spreadsheet.
• To ask and receive feedback from carers and young people, develop a carer engagement plan and promote a culture of continuous quality improvement.
• To arrange the annual training schedule, organise carers training and maintain the carer and staff training database.
• To take a lead in the implementation of an electronic quality assurance system.
• To undertake an annual report of the company each year.
• To attend the bi-monthly Quality & Safety Board Sub Committee meetings and present a report and data for Orchard Fostering.

The ideal candidate will:

• Ideally, have a third level qualification in health, social care or quality management.
• Have experience implementing a quality system in a care & support environment.
• Have good knowledge of risk management and Incident management & review.
• Have knowledge and experience of regulation, standards and inspections.
• Have strong interpersonal, communication and presentation skills.

BOTH PERMANENT AND TEMPORARY ROLES AVAILABLE

IND

Benefits to working with Company

• Extensive training programme
• On-going mentoring and support
• Competitive salary with increments
• Refer a friend initiative
• Orchard Values Champion Award
• Employee Assistance Programme (EAP)
• Internal career progression opportunities
• Bike to work scheme
• Education Assistance grants

About us

The Orchard Care Group is dedicated to providing the best possible care, supports and outcomes for children, young people, and adults in Ireland across a range of settings and locations, in fostering, disability and mainstream residential services.

The Group brings together three leading brands in Irish social care – Orchard Residential, Orchard Community Care and Orchard Fostering.

Our Vision at Orchard Care Group is that the people we support live meaningful lives through, our high-quality model of excellent care, within our positive, collaborative, values-based culture. Our Values are Advocacy, Integrity, Excellence, Collaboration & Human Rights.