Quality Assurance Consultant – Investor Experience

ACCA Careers; Limerick; On-site; EUR 65,000 - 90,000; Full time

Job summary

Northern Trust is seeking a Quality Assurance Consultant to join the Investor Experience, Quality & Continuous Improvement team in Ireland. You will provide independent quality oversight and translate insights into practical actions, improving service quality and investor outcomes across Transfer Agency.

The role emphasizes root-cause analysis, coaching managers, and delivering data-driven quality insights to governance forums, with a focus on continuous improvement and stakeholder impact.

Qualifications

• Strong Transfer Agency knowledge and sound judgement.
• Experience across TA service areas: Investor Services, Registration & AML/KYC, Onboarding, Dealing, Finance, Client Services.
• Analytical, problem-solving and data interpretation skills.
• Effective stakeholder communication and ability to influence with evidence.
• Continuous improvement mindset and change experience.

Responsibilities

• Quality Assurance & Oversight: conduct independent reviews across communications, case management, calls and processing.
• Trend Analysis & Continuous Improvement: identify recurring issues and actionable recommendations.
• Feedback & Coaching: deliver constructive feedback to improve quality and investor outcomes.
• Reporting, Governance & Insight: produce regular quality reporting and governance-ready insights.
• Investor Experience Enhancement: champion investor-focused service excellence and simplify journeys.

Skills

Transfer Agency knowledge

Analytical thinking

Stakeholder management

Continuous improvement mindset

Job description

Northern Trust is seeking a Quality Assurance Consultant to join the Investor Experience, Quality & Continuous Improvement team in Ireland. You will provide independent quality oversight and translate insights into practical actions, improving service quality and investor outcomes across Transfer Agency.

The role emphasizes root-cause analysis, coaching managers, and delivering data-driven quality insights to governance forums, with a focus on continuous improvement and stakeholder impact.