Public Information Officer, Call Center (Ireland)

Citizens Information Phone Service (CIPS); Cork; On-site; EUR 35,000 - 50,000; Full time

Job summary

Citizens Information Phone Service (CIPS) in Cork is seeking a Full Time, Permanent Information Officer to join a national telephone information service. The role focuses on providing information and advice to the public via a busy call centre and supporting service development.

A panel will be formed for upcoming permanent vacancies over the next 12 months. Equity in employment is promoted, with first-class training and ongoing support to ensure a high-quality, customer-focused service.

Qualifications

• Previous experience in a busy information environment is desirable.
• Commitment to high-quality customer service and strong teamwork is essential.

Responsibilities

• Provide information and advice to members of the public primarily via the phone in a call centre.
• Assist the management team in the work of CIPS and the development of its services.
• Demonstrate commitment to high-quality customer service and teamwork.

Skills

Customer service

Teamwork

Call centre experience

Job description

Citizens Information Phone Service (CIPS) in Cork is seeking a Full Time, Permanent Information Officer to join a national telephone information service. The role focuses on providing information and advice to the public via a busy call centre and supporting service development.

A panel will be formed for upcoming permanent vacancies over the next 12 months. Equity in employment is promoted, with first-class training and ongoing support to ensure a high-quality, customer-focused service.