Public Information Advisor — Call Center

Citizens Information Board; Dublin; On-site; EUR 35,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 23–25 days

Job summary

Citizens Information Board in Ireland seeks an Information Officer for the Citizens Information Phone Service (CIPS). The role involves providing information and advice to the public by phone in a busy call centre environment, supporting high levels of customer service.

You will assist the management team in developing CIPS services, with induction, training and ongoing support to ensure a professional, client‑focused service. Full-time permanent post with competitive salary and benefits.

Qualifications

• Previous experience in a busy information environment is desirable.
• Commitment to high-quality customer service and strong teamwork is essential.
• Excellent induction is provided for all new staff, with first-class training and support offered on an ongoing basis, ensuring a high-quality, customer-focused service.

Responsibilities

• Provide information and advice to the public primarily via phone in a call centre environment.
• Assist the management team in the work of CIPS and the development of its services.

Skills

Customer service

Teamwork

Communication

Job description

Citizens Information Board in Ireland seeks an Information Officer for the Citizens Information Phone Service (CIPS). The role involves providing information and advice to the public by phone in a busy call centre environment, supporting high levels of customer service.

You will assist the management team in developing CIPS services, with induction, training and ongoing support to ensure a professional, client‑focused service. Full-time permanent post with competitive salary and benefits.