Information Officer- CIPS (Blackrock, Co.Cork)

Citizens Information Board; Dublin; On-site; EUR 35,000 - 54,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 23–25 days

Job summary

Citizens Information Board in Ireland seeks an Information Officer for the Citizens Information Phone Service (CIPS). The role involves providing information and advice to the public by phone in a busy call centre environment, supporting high levels of customer service.

You will assist the management team in developing CIPS services, with induction, training and ongoing support to ensure a professional, client‑focused service. Full-time permanent post with competitive salary and benefits.

Qualifications

• Previous experience in a busy information environment is desirable.
• Commitment to high-quality customer service and strong teamwork is essential.
• Excellent induction is provided for all new staff, with first-class training and support offered on an ongoing basis, ensuring a high-quality, customer-focused service.

Responsibilities

• Provide information and advice to the public primarily via phone in a call centre environment.
• Assist the management team in the work of CIPS and the development of its services.

Skills

Customer service

Teamwork

Communication

Job description

CIPS INFORMATION OFFICER

Full-Time, Permanent

Citizens Information Phone Service (CIPS) provide free, confidential and impartial information, advice and referral services to the public on social services, rights and entitlements.

CIPS is currently seeking to recruit a Full Time, Permanent Information Officer, and to form a Panel of Qualified Candidates from which all permanent full-time Information Officer posts, which arise in a specified period up to a maximum of 12 months. Posts will be located in CIPS Offices, Blackrock, Cork

Role

CIPS is a busy, dynamic, national phone service, based in Blackrock, Cork. The primary role of the Information Officer is to provide information and advice to members of the public, primarily via the phone in a call centre environment.

Additionally, the Information Officer will assist the management team as appropriate in the work of CIPS and the development of its services. Previous experience in a busy information environment is desirable. Commitment to high-quality customer service and strong teamwork is essential. Excellent induction is provided for all new staff, with first-class training and support offered on an ongoing basis, ensuring a high-quality, customer-focused service.

• Full Time Salary: €35,366 - €53,958 per annum (inclusive of two Long Service Increments (LSI), in line with the CIS salary scales from 01 October 2026. See the candidate pack for further informat
• Incremental Credit Assessment: It is expected that all new entrants to CIPS will be appointed at point one of the salary scale. However, CIPS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into the organisation. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether to award an incremental credit or not is a decision made by the Board and is subject to the availability of funding.

• Pension: There is a pension scheme in place where 5% is contributed by the employee and 7% by the employer. Membership of the pension scheme is mandatory.
• Annual Leave: 23 days - 25 Days (after 5 years' sevice)

Closing date: 5pm on Monday 19th of October 2026

For Details On How Your Personal Data Will Be Used As Part Of This Process Our Data Protection Notice For Job Applicants Is Available At Citizen Information Board Data Protection

CIPS is an equal opportunities employer.

CIPS are funded and supported by the Citizens Information Board