Property Claims Handler - Wexford

Zurich Insurance; Wexford; On-site; EUR 32,000 - 52,000; Full time

Job summary

Zurich Insurance Europe AG, Ireland Branch is seeking a Property Claims Handler to join our Property Claims Team in Wexford. The successful candidate will manage a portfolio of property claims with a proactive, customer-focused approach in a fast-paced setting.

This role involves phone-based notifications of loss, investigations, settlements, and negotiations, while maintaining strong stakeholder relationships with customers, brokers, and service providers.

Qualifications

• Working towards APA qualification and pursuing CIP qualification.
• Previous experience in a similar role or on phones/public is preferred.
• Strong customer service skills focused on delivering quality service.
• Excellent verbal and written communication abilities.
• Ability to prioritise and meet deadlines.
• Willingness to learn and adapt to business changes.
• Compliance with regulatory requirements and company protocols.

Responsibilities

• Handle first notification of loss calls by phone.
• Investigate, validate and settle a range of property damage claims.
• Negotiate fair settlements in line with company standards.
• Liaise with customers, brokers and service providers by various channels.
• Take ownership of enquiries to deliver a focused claims service.
• Review and finalise claims within authority limits.
• Gather evidence to assess claim value and detect potential fraud.

Skills

Customer service

Communication skills

Teamwork

Prioritization

Problem solving

Education

APA qualification

CIP qualification

Job description

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for Property Claims Handler to join our Property Claims Team.

The successful candidate will have with strong organisational and communication skills, seeking to develop or further advance their career in Claims. Working in a fast paced environment, the right candidate will be required to manage a portfolio of property claims in a pro-active and efficient way, whilst delivering a positive customer experience to all stakeholders.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

• Phone based, taking first notification of loss calls
• Investigating, validating and settling a wide range of Property Damage Claims
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service
• Reviews, resolves and proactively finalises claims within authority limits
• Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators
• Adheres to local regulatory and governance requirements throughout the life of the claim
• Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers
• Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes
• Getting involved in project or adhoc duties to support management

Your Skills And Experience

As a Property Claims Handler your skills and qualifications will include:

Minimum Qualifications

• Working towards a APA qualification and is pursuing their CIP qualification
• Previous experience in a similar role or experience on phones/with the public is preferred

Preferred Qualification & Experience

• Strong customer service skills focused on the delivery of quality customer service
• Strong verbal and written communication skills
• Be able to prioritise and work to deadlines
• Desire to learn and be flexible to business change
• Ability to recognise and understand appropriate legislative regulations
• Working at all times lawfully and in accordance with pre-defined regulatory compliance
• Excellent communication and interpersonal skills, with a particular requirement for high quality telephony skills
• Ability to work within a team environment focused on the achievement of both individual and team goals
• An innovative approach to work, training and problem solving
• Ability to multi-task
• An enthusiastic and flexible approach that includes the ability to self-motivate
• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products
• High level IT and administration skills
• Ability to resolve customer problems

Additional Information

Primary work location is Wexford but occasional travel may be required to other Zurich locations.

Who We Are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.