Claims Handler - Wexford (Hybrid)

Zurich Insurance; Wexford; On-site; EUR 32,000 - 42,000; Full time

Job summary

Zurich Insurance is seeking a Motor Claims Handler to join our Wexford-based Claims Team. You will administer and negotiate motor damage claims, coordinating with first/third party claimants and internal teams to ensure high service standards.

This role allows flexibility for part-time or full-time arrangements and emphasizes collaboration, regulatory compliance, and continuous improvement in claims handling.

Qualifications

• Minimum qualifications include Leaving Certificate with 2 Grade C3/H5 or FETAC Level 6 Diploma.
• Preferred experience focuses on exceptional customer service, effective communication, and regulatory awareness.
• Ability to prioritise tasks, adapt to change, and collaborate within a team.

Responsibilities

• Managing a portfolio of material damage claims.
• Proactively manage cases to settlement within authority levels and standards.
• Demonstrate advanced claims competence for moderate to high complexity cases.
• Drive cases to timely, accurate resolutions with focus on service, indemnity and expense.
• Maintain relationships with customers, brokers and claimants and inform stakeholders.
• Ensure compliance with legal and regulatory requirements and Zurich standards.

Skills

Customer service

Communication

Prioritisation

Team collaboration

Regulatory understanding

IT skills

Negotiation

Education

Leaving Certificate (2 Grade C3/H5) or equivalent

FETAC Level 6 Diploma

Tools

Telematics technology

Job description

Claims Handler

Zurich Insurance Plc is looking for a Motor Claims Handler to join our Claims Team based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels.

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance plc. Reporting to a Team Coach, the claims handler will be required to work closely with both first and third party claimants and other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Your role

• Managing a portfolio of material damage claims.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates.
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes.
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence.
• Responsible for relationship management of both first and Third Party Claimants.
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline.
• Ensure any issues arising are dealt with in accordance with Zurich standards and that where appropriate issues escalated in a timely fashion.
• Comply with the Minimum Competency Code, Consumer Protection Code and any other relevant regulations.

Your Skills And Experience

Minimum Qualifications:

• A minimum of 2 Grade C3/H5 at Higher Level in the Leaving Certificate (or equivalent) or FETAC Level 6 Diploma.

Preferred Qualification & Experience:

• Provide exceptional customer service with a focus on quality and care.
• Communicate effectively, both verbally and in writing.
• Prioritize tasks, meeting deadlines efficiently.
• Embrace a learning mindset and adapt to changing business needs.
• Understand and adhere to relevant legislative regulations and regulatory requirements.
• Collaborate effectively within a team, achieving individual and collective goals.
• Demonstrate advanced IT skills and resolve customer issues empathetically.

Competencies

• Ability to work within a team environment – focused on the achievement of both individual and team goals
• Ability to build key relationships with customers internally and externally
• Excellent communication skills (both verbal and written)
• Strong negotiation skills
• A strong team player with a flexible, positive attitude towards work
• Strong leadership and delegation skills
• Enthusiasm, ambition and innovation
• Ability to operate independently
• Good research skills
• Pro-active with strong problem-solving, decision-making and judgment skills
• Excellent attention to detail, including a strong ability to multitask
• Ability to prioritise workload and to adapt quickly within a busy environment to ensure we respond effectively to customer needs and expectations
• Excellent planning and organisational skills that support a high service standard
• All employees are expected to work in accordance with the behaviours laid out in Zurich Purpose and Values.

Additional Information

Position is Wexford-based but occasional travel may be required to other Zurich locations.

Who We Are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!