Project Transition Engineer

Tierneys Office Automation; Ennis; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Life Assurance

Hybrid role

Company vehicle

Qualifications

Sports and social club

Employee assistance

Career progression

Educational assistance

Job summary

Tierney’s Office Automation in Clare is seeking an experienced Project Transition Engineer to join our IT team. Based in Clare with hybrid working, you will manage post-implementation incident care, triage issues, and coordinate with vendors to ensure smooth transitions to business-as-usual support.

You will work with Technical Leads and project teams, produce weekly updates, and contribute to product testing and pre-sales inquiries.

Qualifications

• Third level qualification in Information Technology/Computer Science or related field.
• Ability to handle multiple tasks with excellent attention to detail.
• Strong technical background and ability to learn new technologies quickly.

Responsibilities

• Provide project aftercare across our customer base.
• Triage, diagnose and resolve incidents during hypercare after go-live.
• Keep clients and internal stakeholders informed with timely updates.
• Assist with research, development and testing of new products for our customers.
• Assist with technical pre-sales queries from our sales team.
• Document each incident, root cause and resolution on internal systems.
• Ensure smooth handover of documentation to BAU support.
• Review and evaluate project implementation processes and gather data.
• Address intricate technical challenges spanning software, hardware, networking, and infrastructure
• Liaise with third-party vendors and other IT personnel for problem resolution
• Provide weekly reports on project updates to Project Management Office.
• Identify recurring issues and learnings from ongoing projects and suggest improvements.
• Out of hours on-call responsibilities.
• Occasional site visit requirements.

Skills

Incident response

Troubleshooting

Customer service

Communication skills

Team collaboration

Documentation

Project management tools

Education

IT/CS degree

Tools

Project management tools

Job description

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting an experienced Project Transition Engineer based in Clare to join our technical team. Delivering IT project aftercare, the ideal candidate will have strong technical and problem-solving skills with a keen interest in keeping up to date with emerging trends and technologies.

What are the key responsibilities of the role?

• Works directly with Technical Leads, Project Engineer and Project Management Office to provide project aftercare across our customer base.
• Acts as the first technical responder to triage, diagnose and resolve incidents raised during agreed hypercare windows after project go-live.
• Ensures clients and internal stakeholders are kept informed with clear, timely updates during the lifecycle of an active incident.
• Assists with research, development and testing of new products for our customers as required.
• Assists with technical pre-sales queries from our sales team.
• Documents each incident, root cause and resolution on internal systems.
• Ensures a smooth handover of documentation to Business-as-Usual support.
• Reviews and evaluates project implementation process and gathers data on execution.
• Address intricate technical challenges spanning software, hardware, networking, and infrastructure
• Works collaboratively with various internal technical teams.
• Liaises with third-party vendors and other IT personnel for problem resolution
• Provide weekly reports on project updates to Project Management Office.
• Identifies recurring issues and learnings from ongoing projects as well as suggesting improvements.
• Out of hours on-call responsibilities.
• Occasional site visit requirements.

What skills/experience do you require for the role?

• Third level qualification in Information Technology/Computer Science or a related field
• Ability to handle multiple tasks and have excellent attention to detail.
• Strong technical background and have the ability to learn new technologies quickly.
• Prides themselves in the delivery of high standard customer service and incident response
• Excellent problem solving and analytical skills
• Strong communication and interpersonal skills.
• Knowledge of Project Management Tools
• Full clean Irish/EU drivers licence.

What are the company benefits?

• Competitive salary
• Life Assurance Scheme
• Hybrid Role
• Access to a Company Vehicle as required
• Opportunity to gain industry recognised qualifications
• Active sports and social club
• Employee Assistance Programme (EAP)
• Career progression
• Educational Assistance programme.