Hybrid IT Project Transition Engineer - Hypercare Aftercare

Tierneys Office Automation; Ennis; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Life Assurance

Hybrid role

Company vehicle

Qualifications

Sports and social club

Employee assistance

Career progression

Educational assistance

Job summary

Tierney’s Office Automation in Clare is seeking an experienced Project Transition Engineer to join our IT team. Based in Clare with hybrid working, you will manage post-implementation incident care, triage issues, and coordinate with vendors to ensure smooth transitions to business-as-usual support.

You will work with Technical Leads and project teams, produce weekly updates, and contribute to product testing and pre-sales inquiries.

Qualifications

• Third level qualification in Information Technology/Computer Science or related field.
• Ability to handle multiple tasks with excellent attention to detail.
• Strong technical background and ability to learn new technologies quickly.

Responsibilities

• Provide project aftercare across our customer base.
• Triage, diagnose and resolve incidents during hypercare after go-live.
• Keep clients and internal stakeholders informed with timely updates.
• Assist with research, development and testing of new products for our customers.
• Assist with technical pre-sales queries from our sales team.
• Document each incident, root cause and resolution on internal systems.
• Ensure smooth handover of documentation to BAU support.
• Review and evaluate project implementation processes and gather data.
• Address intricate technical challenges spanning software, hardware, networking, and infrastructure
• Liaise with third-party vendors and other IT personnel for problem resolution
• Provide weekly reports on project updates to Project Management Office.
• Identify recurring issues and learnings from ongoing projects and suggest improvements.
• Out of hours on-call responsibilities.
• Occasional site visit requirements.

Skills

Incident response

Troubleshooting

Customer service

Communication skills

Team collaboration

Documentation

Project management tools

Education

IT/CS degree

Tools

Project management tools

Job description

Tierney’s Office Automation in Clare is seeking an experienced Project Transition Engineer to join our IT team. Based in Clare with hybrid working, you will manage post-implementation incident care, triage issues, and coordinate with vendors to ensure smooth transitions to business-as-usual support.

You will work with Technical Leads and project teams, produce weekly updates, and contribute to product testing and pre-sales inquiries.