Customer Support Specialist | Cork office (m/f/d)

emplify GmbH; Midleton; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Performance-based bonus

Onsite gym

Free car parking

Modern office

Job summary

TELUS Digital in Cork is expanding with a permanent Customer Support Specialist role based onsite at Mahon. You will assist customers via chat, email, SMS and phone, troubleshoot account, billing and product issues, and explain privacy concepts in simple language.

The ideal candidate has C1/C2 English, prior customer support experience, strong attention to detail and organization, and a keen interest in privacy, cybersecurity, and online safety.

Qualifications

• C1/C2 level English (written and spoken).
• Experience in customer support or customer facing role preferred.
• Strong attention to detail and organisational skills, especially with sensitive privacy data.
• Ability to learn new tools, systems and workflows quickly.

Responsibilities

• Troubleshoot account, billing, login, subscription and product issues.
• Handle inquiries across chat, email, SMS and phone channels.
• Explain privacy and security concepts to customers in simple language.
• Escalate complex cases to specialist teams as required.
• Document customer interactions thoroughly and maintain high quality ticket notes.
• Follow internal workflows, SOPs and escalation processes accurately.
• Meet performance expectations for quality, responsiveness and customer satisfaction.
• Collaborate with cross-functional teams to improve processes and customer experience.
• Stay updated on product changes, workflows and support processes.

Skills

C1/C2 English

Customer support experience

Attention to detail

Organisational skills

Communication skills

Problem solving

Call centre experience

Learning new tools

Interest in privacy

Job description

Customer Support Specialist | Cork office (m/f/d)

Midleton 19.08.2026 TELUS Digital

Customer Support Specialist | Cork office

Location - onsite in our Cork office, Mahon

Salary €29,900 gross per year + monthly performance bonus (up to 10%) and shift premium for hours between 10pm- 1am

Hours of work: shifts across 2:00 p.m. - 1:00 a.m. across Mon-Sun, subject to change

Are you passionate about technology and helping people solve problems? We're launching an exciting new team at our Cork office, and looking for Customer Support Specialists to join us.

You’ll be supporting customers of one of the world’s leading privacy-focused tech companies—working at the forefront of creating a safer, more private internet. In this role you’ll be assisting customers via chats, email, SMS and phone, troubleshoot technical issues, explain privacy and security concepts in simple language, and make a real difference for our client’s customers every single day.

What we offer:

Performance-based bonus

Excellent career progression pathways and opportunities to advance your career

Great rewards for referring your friends

Multicultural work environment

Modern office with relaxation and play areas.

Onsite gym

Free car parking

Corporate Social Responsibility events and community projects

Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

Bike-to-work tax relief

Maternity and paternity leave

Access to GP care and occupational health advisor

This is a permanent role with real career growth potential .

The Role: What You'll Be Doing

Troubleshoot account, billing, login, subscription and product related issues

Handle customer inquiries across multiple channels: chat, email, SMS, and phone channels

Explain privacy and security concepts to customers in simple, clear language

Escalating complex cases to specialist teams as required

Document customer interactions thoroughly and maintain high quality ticket notes

Follow internal workflows, SOPs, and escalation processes accurately

Meet established performance expectations including quality, responsiveness, and customer satisfaction

Collaborate with cross-functional teams to improve processes and customer experience

Stay updated on product changes, workflows, and support processes

Handle sensitive customer information with professionalism and care

About YOU and YOUR skills:

C1/C2 level of English (written and spoken)

Experience working in a customer support/customer facing role is highly preferred

Strong attention to detail and organisational skills: accuracy matters, especially when handling sensitive privacy related data

High attention to detail and great organizational skills: Prior experience handling sensitive privacy related data is a distinct advantage

Demonstrated communication and problem solving skills

Prior experience in a call Centre environment is advantageous

Ability to learn new tools, systems, and workflows quickly

• Interest in privacy, cybersecurity, and online safety is a bonus

Why Join Us?

At TELUS Digital, we’re a global leader in digital customer experience. We partner with some of the world’s most recognised technology brands to deliver outstanding customer support — and our Cork office is at the heart of that.

If you’re ready to launch your career with a company that invests in its people, values your contributions, and offers real growth opportunities, we want to hear from you.

We value diverse backgrounds, perspectives, and experiences as they drive innovation and creativity.