Principal Systems Development Engineer - International Product Support

Dell; Cork; On-site; EUR 110,000 - 160,000; Full time

Job summary

Dell Technologies in Cork, Ireland seeks a Principal Systems Development Engineer to analyze and resolve complex product defects across the Enterprise PowerEdge Server and AI portfolio. You will work with Technical Support, Engineering, Quality, and partners to improve product quality and customer experience.

You will investigate hardware, software, and networking failures, lead global resolutions, and document findings to drive continuous improvement. Some travel up to 10% is expected.

Qualifications

• Bachelor's degree or equivalent in Electrical Engineering, Computer Engineering or Computer Science plus 6 months experience with datacenter servers, networking, or storage.
• Occasional travel up to 10%.

Responsibilities

• Investigate hardware, software, and networking failures across AI solutions and PowerEdge Server platforms in collaboration with Engineering, Quality, and Support teams.
• Lead and drive resolution of complex technical issues with global Technical Support teams, technology partners, and customers.
• Represent the voice of the customer in engineering corrective action and continuous improvement initiatives.
• Characterize, validate, and identify field-reported defects while working closely with developers, vendors, and partners.
• Document technical findings, resolution strategies, and outcomes to support knowledge sharing and product improvement.

Skills

Server hardware architecture

Networking technologies

Education

Bachelor's degree or equivalent (Electrical/Computer Engineering or CS)

Job description

Principal Systems Development Engineer - International Product Support

Perfection is the Dell Technologies standard, but occasionally our products don't work as they should. International Product Support is the team that steps in to put things right. We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience. We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects. We then communicate directly with external customers to present our findings.

Join us to do the best work of your career and make a profound social impact as a Principal System Engineer International Product Support on our International Product Support Team in Cork, Ireland.

What you'll achieve

As a Principal Systems Development Engineer, you will be responsible for investigating and resolving complex product issues across the Enterprise PowerEdge Server and AI portfolio. You will work closely with Technical Support, Engineering, Quality teams, and technology partners to improve product quality, accelerate issue resolution, and enhance the customer experience.

You will:

• Investigate hardware, software, and networking failures across AI solutions and PowerEdge Server platforms in collaboration with Engineering, Quality, and Support teams.
• Lead and drive resolution of complex technical issues with global Technical Support teams, technology partners, and customers.
• Represent the voice of the customer in engineering corrective action and continuous improvement initiatives.
• Characterize, validate, and identify field-reported defects while working closely with developers, vendors, and partners.
• Document technical findings, resolution strategies, and outcomes to support knowledge sharing and product improvement.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements (We are looking for 1 of the following 2 skill sets):

• Expertise in advanced server hardware architecture, ideally including power subsystem and thermal technologies, with a strong understanding of memory, processor, BIOS and GPU technology.
• Strong experience in failure analysis, escalation management, and documentation across server hardware (Monolithic and Modular), log analysis and troubleshooting.

OR

• Expertise with networking and communications technologies, such as Ethernet, TCP/IP, NC-SI, FC, iSCSI and InfiniBand, and in-depth knowledge of OSI and TCP/IP layers.
• Experience with advanced networking switch configurations and troubleshooting, including vSwitches.

Desirable Requirements

• Bachelor's degree or equivalent in Electrical Engineering, Computer Engineering or Computer Science plus 6 months experience with datacenter servers, networking, or storage or Undergraduate degree and 5 years' experience.
• Occasional travel up to 10%