Principal Data Analyst: Customer Insights & Digital Support

Autodesk; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Autodesk is seeking a Principal Data Analyst in its Customer Technical Success (CTS) Data & Analytics team. The role focuses on shaping Digital Support analytics, joining BI developers, analysts and analytics engineers to uncover insights and drive business outcomes.

The role requires 8+ years of analytics experience, strong SQL, and experience with AI/GenAI tools, with a hybrid work arrangement and regular in-person office presence in Ireland.

Qualifications

• 8+ years of data analytics experience.
• Strong SQL and large/complex dataset experience.
• Experience translating findings into actionable recommendations.
• Experience with AI/GenAI tools and validating outputs.
• BI/Data visualization with Power BI.
• Bachelor's degree in a STEM field.

Responsibilities

• Partner with senior business leaders to identify high-value analytical questions, define success measures, and influence decisions through evidence.
• Independently lead analysis from ambiguous problem definition through data discovery, interpretation and recommendation.
• Analyse customer journeys across digital and assisted support experiences, linking insights across teams to identify patterns in adoption, engagement, friction and escalation.
• Use advanced SQL to explore, combine and validate complex datasets, including new or evolving data sources.
• Assess the impact of Digital Support initiatives on customer outcomes, support demand, productivity and broader decisions.
• Act as analytical SME for Digital Support, developing trusted measures and understanding data quality and model limitations.
• Use approved AI/GenAI tools to accelerate analysis, generate hypotheses, and improve speed to insight with validation.
• Translate complex analysis into clear narratives and recommendations, challenging assumptions when evidence points to a better question.

Skills

Advanced SQL

Data storytelling

Stakeholder management

AI/GenAI experience

Python scripting

Analytical problem solving

Education

Bachelor's degree in STEM

Tools

Power BI

Snowflake

Salesforce

Python

Job description

Autodesk is seeking a Principal Data Analyst in its Customer Technical Success (CTS) Data & Analytics team. The role focuses on shaping Digital Support analytics, joining BI developers, analysts and analytics engineers to uncover insights and drive business outcomes.

The role requires 8+ years of analytics experience, strong SQL, and experience with AI/GenAI tools, with a hybrid work arrangement and regular in-person office presence in Ireland.