Premier Tech Support Engineer, EMEA (Hybrid | Equity)

Datadog; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class onboarding

Generous global benefits

Continuous professional development

Employee stock purchase plan (ESPP)

Job summary

Datadog is seeking a Premier Support Engineer to join our Technical Solutions team in Dublin, Ireland. In this role, you will assist our Premier Customers with technical inquiries while working in a collaborative, hybrid environment. Your contributions will directly impact customer success and engage in various projects to enhance satisfaction.

The ideal candidate has 2+ years of technical support experience, a basic understanding of Linux, and strong communication skills. Join us for best-in-class onboarding and generous global benefits.

Qualifications

• 2+ years of experience in a multi-channel technical support role at a SaaS company.
• Self-motivated with strong attention to detail.
• Decision-making skills with the ability to escalate when necessary.

Responsibilities

• Respond to client requests on a fast-paced team.
• Develop relationships with Premier Customers.
• Reproduce issues and collaborate on integrations.
• Build documentation and knowledge-based articles.
• Drive product conversations based on client interactions.
• Participate in routine health-check meetings.

Skills

Multi-channel technical support

Programming experience

Basic knowledge of Linux

Client-centric approach

Job description

Datadog is seeking a Premier Support Engineer to join our Technical Solutions team in Dublin, Ireland. In this role, you will assist our Premier Customers with technical inquiries while working in a collaborative, hybrid environment. Your contributions will directly impact customer success and engage in various projects to enhance satisfaction.

The ideal candidate has 2+ years of technical support experience, a basic understanding of Linux, and strong communication skills. Join us for best-in-class onboarding and generous global benefits.