Physical Security Application Engineer | Cork - Ireland (Office)

Cohesity, Inc.; Cork; Hybrid; EUR 55,000 - 80,000; Full time

Benefits offered by this job

Healthcare coverage

Paid parental leave

Flexible paid time off

Additional company-wide days off

Job summary

Cohesity is seeking a Physical Security Application Engineer to support deployment, operation, and continuous improvement of our security technology ecosystem. The role focuses on troubleshooting, installation, testing, auditing, data management, and end-user support across access control, CCTV, and visitor management.

You will collaborate with regional vendors and internal teams to drive service quality. The ideal candidate has 5+ years in physical security tech, hands-on experience with access

Qualifications

• 5+ years of experience in physical security technology, technical support, security operations, IT support, systems deployment, or a related field.
• Hands-on experience with access control, video management, visitor management, or similar physical security platforms; experience with Genetec is a plus.
• Practical troubleshooting skills across applications, devices, user access, tickets, and operational workflows.
• Working knowledge of installation support, testing, commissioning, audits, documentation, or data management for security or technology systems.

Responsibilities

• Triage, investigate, and resolve physical security application issues across access control, CCTV/video management, visitor management, and related end-user support requests.
• Support new site deployments, system expansions, device additions, and configuration needs with cross-functional teams and regional vendors.
• Perform quality assurance, system testing, commissioning support, validation, and post-deployment checks.
• Maintain accurate system data, device records, floorplan information, documentation, and audit outputs for compliance and reporting.
• Monitor, prioritize, and manage incoming tickets, escalating complex issues when needed and informing stakeholders through resolution.

Skills

Access control experience

Video management

Visitor management

Genetec experience

Troubleshooting

Stakeholder communication

Tools

Genetec

Job description

Cohesity opens in a new tab is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized opens in a new tab for Innovation, Product Strength, and Simplicity in Design , and our culture opens in a new tab .
Want to join the leader in AI-powered data security?

The Physical Security Application Engineer supports the day-to-day operation, deployment, and continuous improvement of Cohesity’s physical security technology ecosystem. This role is primarily focused on troubleshooting, installation and deployment support, quality assurance, testing, auditing, data management, ticket triage, and end-user support across access control, video management, visitor management, and related security platforms. The role also coordinates with regional vendors, supports GSOC and physical security operations as needed, and uses metrics and system data to identify trends, recommend solutions, and improve service quality. The ideal candidate is self-driven, detail-oriented, able to work independently, and comfortable partnering with internal teams and external service providers to drive issues to closure.

HOW YOU’LL SPEND YOUR TIME HERE:

• Triage, investigate, and resolve physical security application issues across access control, CCTV/video management, visitor management, and related end-user support requests.
• Support new site deployments, system expansions, device additions, and application configuration needs in partnership with physical security, IT, facilities, and regional vendors.
• Perform quality assurance, system testing, commissioning support, validation, and post-deployment checks to confirm solutions operate as designed.
• Maintain accurate system data, device records, floorplan information, documentation, and audit outputs that support compliance, reporting, and operational readiness.
• Monitor, prioritize, and manage incoming tickets while escalating complex issues appropriately and keeping stakeholders informed through resolution.
• Coordinate with regional vendors by scheduling service needs, tracking deliverables, validating completed work, and following up on open items.
• Use ticket data, system alerts, audit findings, and operational metrics to identify recurring trends and recommend practical, data-informed solutions.
• Provide technical support to the physical security team and GSOC for application usage, system issues, basic investigations, and operational workflows.
• Create and maintain user guidance, provide basic training, and help end users and security partners adopt physical security tools and processes effectively.
• Document configurations, troubleshooting steps, deployments, test results, audit findings, and status updates clearly and consistently.
• Manage assigned work independently, drive issues to closure, and proactively communicate risks, blockers, and recommended next steps.
• Travel occasionally to Cohesity office locations to support deployments, installations, audits, training, or service needs.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 5+ years of experience in physical security technology, technical support, security operations, IT support, systems deployment, or a related field.
• Hands‑on experience with access control, video management, visitor management, or similar physical security platforms; experience with Genetec, is a plus.
• Practical troubleshooting skills across applications, devices, user access, tickets, and operational workflows.
• Working knowledge of installation support, testing, commissioning, audits, documentation, or data management for security or technology systems.
• Ability to use reports, tickets, metrics, or audit data to identify trends, communicate findings, and support continuous improvement.
• Strong communication, organization, and follow‑through skills when supporting end users, vendors, GSOC operators, and cross‑functional partners.
• Self‑driven and able to manage assigned work independently while escalating appropriately and maintaining clear stakeholder updates.
• Passion for workplace innovation, people‑centric design, and elevating employee experiences
• Ability to remain calm, proactive, and adaptable in fast‑changing or high‑pressure environments
• Serve as a role model for ethical business conduct, positive energy, and collaborative teamwork, fostering a respectful and inclusive environment.
• Availability to work a hybrid schedule of 3 days per week onsite and travel occasionally for deployment, audit, training, or service support needs.

Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] opens in a new tab for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty‑five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Join our team!

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.