Physical Security Application Engineer

Cohesity, Inc.; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Cohesity is seeking a motivated Physical Security Application Engineer to support the day-to-day operation, deployment, and continuous improvement of our security technology ecosystem. You will troubleshoot, install, test, audit, and support end-user needs across access control, CCTV, and visitor management with regional vendors.

The ideal candidate has 5+ years in physical security tech, hands-on experience with leading platforms, and strong analytical and communication skills.

Qualifications

• 5+ years of experience in physical security technology, security operations, or IT support.
• Hands-on experience with access control, CCTV/video management, visitor management or similar systems.
• Familiarity with Genetec, Avigilon, Avigilon Alta, Alert Media, or Envoy is a plus.
• Strong troubleshooting skills across applications, devices, and end-user workflows.
• Ability to analyze data from reports, tickets, and audits to drive improvements.
• Excellent communication and collaboration with vendors, GSOC, and cross-functional teams.

Responsibilities

• Triage, investigate, and resolve physical security application issues across access control, CCTV/video management, visitor management, and related end-user support requests.
• Support new site deployments, system expansions, device additions, and application configuration with internal teams and regional vendors.
• Perform QA, system testing, commissioning, validation, and post-deployment checks to ensure solutions operate as designed.
• Maintain accurate system data, device records, floorplans, documentation, and audit outputs for compliance and readiness.
• Monitor, prioritize, and manage tickets; escalate complex issues and keep stakeholders informed through resolution.
• Coordinate with regional vendors for service scheduling, deliverables, and follow-up on open items.
• Use data, alerts, audits, and metrics to identify trends and recommend practical improvements.
• Provide technical support to physical security and GSOC for usage, issues, and workflows.
• Create and maintain user guides, provide basic training, and help teams adopt tools effectively.
• Document configurations, troubleshooting steps, deployments, test results, audit findings, and status updates clearly.
• Manage work independently, drive issues to closure, and communicate risks and next steps.
• Occasional travel to Cohesity offices for deployments, audits, or training.

Skills

Physical security

Troubleshooting

IT support

Tools

Genetec

Avigilon

Avigilon Alta

Alert Media

Envoy

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

The Physical Security Application Engineer supports the day-to-day operation, deployment, and continuous improvement of Cohesity's physical security technology ecosystem. This role is primarily focused on troubleshooting, installation and deployment support, quality assurance, testing, auditing, data management, ticket triage, and end-user support across access control, video management, visitor management, and related security platforms. The role also coordinates with regional vendors, supports GSOC and physical security operations as needed, and uses metrics and system data to identify trends, recommend solutions, and improve service quality. The ideal candidate is self-driven, detail-oriented, able to work independently, and comfortable partnering with internal teams and external service providers to drive issues to closure.

HOW YOU'LL SPEND YOUR TIME HERE

• Triage, investigate, and resolve physical security application issues across access control, CCTV/video management, visitor management, and related end-user support requests.

• Support new site deployments, system expansions, device additions, and application configuration needs in partnership with physical security, IT, facilities, and regional vendors.

• Perform quality assurance, system testing, commissioning support, validation, and post-deployment checks to confirm solutions operate as designed.

• Maintain accurate system data, device records, floorplan information, documentation, and audit outputs that support compliance, reporting, and operational readiness.

• Monitor, prioritize, and manage incoming tickets while escalating complex issues appropriately and keeping stakeholders informed through resolution.

• Coordinate with regional vendors by scheduling service needs, tracking deliverables, validating completed work, and following up on open items.

• Use ticket data, system alerts, audit findings, and operational metrics to identify recurring trends and recommend practical, data-informed solutions.

• Provide technical support to the physical security team and GSOC for application usage, system issues, basic investigations, and operational workflows.

• Create and maintain user guidance, provide basic training, and help end users and security partners adopt physical security tools and processes effectively.

• Document configurations, troubleshooting steps, deployments, test results, audit findings, and status updates clearly and consistently.

• Manage assigned work independently, drive issues to closure, and proactively communicate risks, blockers, and recommended next steps.

• Travel occasionally to Cohesity office locations to support deployments, installations, audits, training, or service needs.

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• 5+ years of experience in physical security technology, technical support, security operations, IT support, systems deployment, or a related field.

• Hands-on experience with access control, video management, visitor management, or similar physical security platforms; experience with Genetec, Avigilon, Avigilon Alta, Alert Media, or Envoy is a plus.

• Practical troubleshooting skills across applications, devices, user access, tickets, and operational workflows.

• Working knowledge of installation support, testing, commissioning, audits, documentation, or data management for security or technology systems.

• Ability to use reports, tickets, metrics, or audit data to identify trends, communicate findings, and support continuous improvement.

• Strong communication, organization, and follow-through skills when supporting end users, vendors, GSOC operators, and cross-functional partners.

• Self-driven and able to manage assigned work independently while escalating appropriately and maintaining clear stakeholder updates.

• Passion for workplace innovation, people-centric design, and elevating employee experiences

• Ability to remain calm, proactive, and adaptable in fast-changing or high-pressure environments

• Serve as a role model for ethical business conduct, positive energy, and collaborative teamwork, fostering a respectful and inclusive environment.

• Availability to work a hybrid schedule of 3 days per week onsite and travel occasionally for deployment, audit, training, or service support needs.

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_Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

_In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.