Technical Support Engineer | Cork - Ireland (Office)

Cohesity, Inc.; Cork; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage for you and your f

Paid parental leave

Flexible paid time off

Company-wide days off throughout the |

Job summary

Cohesity Ireland is seeking a Technical Support Engineer to resolve data protection issues across traditional platforms, cloud, and databases, collaborating with engineering and account management to deliver solutions.

The ideal candidate has enterprise support experience in storage, networking and virtualization, strong OS knowledge, and the ability to clearly articulate diagnostics to customers. A CS-related degree is required.

Qualifications

• Bachelor's degree in Computer Science, Computer Networking or related field (or MS equivalent).
• Experience delivering enterprise technical support for storage, networking, and virtualization environments.
• Strong OS knowledge and ability to analyze diagnostics and communicate issues clearly.
• Experience with debugging tools (tcpdump, strace, Wireshark).
• Ability to leverage AI tools to enhance productivity.

Responsibilities

• Work with Cohesity customers to provide timely resolution to technical issues.
• Investigate and troubleshoot using available tools.
• Record customer interactions and resolutions.
• Collaborate with engineering and account management teams.
• Develop knowledge base articles and self-service content.
• Communicate recommendations on product readiness for new features.

Skills

Enterprise Tech Support

Diagnostics & Troubleshooting

Customer Service

Communication

Collaboration

Education

Bachelor's Degree in Computer Science/related

MS in Computer Science/related

Tools

tcpdump

strace

Wireshark

VMware

NetApp

Job description

Cohesity opens in a new tab is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized opens in a new tab for Innovation, Product Strength, and Simplicity in Design , and our culture opens in a new tab .
Want to join the leader in AI-powered data security?

Join Cohesity as a Technical Support Engineer and become part of a team that is reshaping data management.

This role will focus on supporting and resolving data protection issues in traditional platforms, DataProtect, NetBackup Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers.

We are looking for a passionate Technical Support Engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communications skills.

HOW YOU'LL SPEND YOUR TIME HERE:

• Work with Cohesity customers to provide a timely resolution to technical issues.
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base articles.
• Determine and communicate recommendations on Support readiness for new products and features
• Provide feedback to improve productquality/functionality
• Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays.

WE'D LOVE TO TALK TO YOU IF YOU HAVE SOME OF THE FOLLOWING:

• Solid experience as an Enterprise Technical Support Engineer
• Experience working in a storage, networking and virtualization environment
• Strong understanding of Operating Systems
• Ability to analyse system diagnostics and clearly articulate the issue for the customer
• Good understanding of debugging utilities, with an emphasis on tcpdump, strace, wireshark
• Experience with remote file access protocols, including NFS, SMB (CIFS)
• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Commvault, Symantec, DellEMC, NetApp)
• Performance analysis experience
• Bachelor's Degree in Computer Science, Computer Networking or related with experience OR MS degree in Computer Science, Computer Networking or related
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] opens in a new tab for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Join our team!

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paidONLYwhere an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.