People Operations Manager

Diageo; Ireland; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance

Lunch allowance

Product allowance

Pension

Career development

Job summary

Diageo is seeking a People Operations Manager for its Guinness Storehouse in Dublin, Ireland. This full-time, permanent role focuses on workforce planning, leadership coaching and operational excellence to ensure teams are right‑sized and well supported.

You will partner with HR, Learning & Development and operational stakeholders to deliver consistent processes, drive performance, and create an exceptional employee experience across our visitor-facing teams.

Qualifications

• Experience in People Operations, workforce planning or workforce management within a fast‑paced operational environment.
• Strong people leadership skills, with experience coaching and developing managers and teams.
• Experience managing recruitment, agency partnerships and workforce planning.
• Strong analytical and commercial skills, with experience managing labour budgets, reporting and operational performance.
• Excellent stakeholder management, communication and organisational skills, with the ability to influence at all levels.
• Experience within hospitality, tourism, visitor attractions or events would be advantageous, as would experience using Workday or workforce rostering platforms.

Responsibilities

• Lead workforce planning, rostering and labour optimisation to support operational and seasonal demand.
• Coach and develop frontline leaders, building capability in people management, performance, wellbeing and employee relations.
• Oversee recruitment coordination, agency partnerships and workforce planning to ensure an engaged and high‑performing team.
• Monitor labour budgets, workforce data and operational reporting to drive informed decision‑making and continuous improvement.
• Partner with HR, Learning & Development and operational stakeholders to deliver consistent people processes and strengthen leadership capability.
• Drive continuous improvement across people operations, ensuring compliance, operational efficiency and an exceptional employee experience.

Skills

People operations

Workforce planning

Leadership coaching

Agency partnerships

Labour budgets

Stakeholder management

Hospitality/visitor attractions

Tools

Workday

Rostering platforms

Job description

Job Description : People Operations Manager Dublin, Ireland Guinness Storehouse Full-time, permanent Closing date: 23rd Sept 2026

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more.

About the Function

Our Irish Brand Homes welcome millions of visitors every year, creating unforgettable experiences across the Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery and Smithwick’s Experience. The Guinness Storehouse is Ireland’s leading visitor attraction, combining history, innovation and hospitality to bring the Guinness story to life. Behind every exceptional visitor experience is a passionate team of people, and our People Operations function ensures they have the support, leadership and resources they need to succeed.

About the Team

You’ll join the Visitor Experience Leadership Team, partnering closely with operational leaders, HR, Learning & Development and agency partners. Together, you’ll build high‑performing teams, strengthen leadership capability and ensure our workforce is set up to deliver world‑class experiences every day.

About the Role

As People Operations Manager, you’ll lead the people operations agenda across our Visitor Experience function. Combining workforce planning, leadership coaching and operational excellence, you’ll ensure we have the right people, in the right place, at the right time while creating an environment where our teams can thrive.

Role Responsibilities

• Lead workforce planning, rostering and labour optimisation to support operational and seasonal demand.
• Coach and develop frontline leaders, building capability in people management, performance, wellbeing and employee relations.
• Oversee recruitment coordination, agency partnerships and workforce planning to ensure an engaged and high‑performing team.
• Monitor labour budgets, workforce data and operational reporting to drive informed decision‑making and continuous improvement.
• Partner with HR, Learning & Development and operational stakeholders to deliver consistent people processes and strengthen leadership capability.
• Drive continuous improvement across people operations, ensuring compliance, operational efficiency and an exceptional employee experience.

This is an opportunity to influence one of Ireland's most iconic visitor attractions while shaping the future of its people operations. You’ll combine strategic thinking with hands‑on leadership, working across multiple teams to create an environment where both employees and visitors can thrive.

Experience / Skills Required

• Experience in People Operations, workforce planning or workforce management within a fast‑paced operational environment.
• Strong people leadership skills, with experience coaching and developing managers and teams.
• Experience managing recruitment, agency partnerships and workforce planning.
• Strong analytical and commercial skills, with experience managing labour budgets, reporting and operational performance.
• Excellent stakeholder management, communication and organisational skills, with the ability to influence at all levels.
• Experience within hospitality, tourism, visitor attractions or events would be advantageous, as would experience using Workday or workforce rostering platforms.

Please note: This is primarily a site‑based role, with occasional home working possible. Regular Saturday working will be required.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

• Contemporary work‑life balance policies and wellbeing activities
• Generous holiday allowance
• Lunch allowance
• Product allowance
• Competitive pension and bonus opportunities
• Career development within a global organisation

Diversity Statement

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :Regular Primary Location:Storehouse Additional Locations : Job Posting Start Date : 2026-09-03

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much‑loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

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