People Operations Manager

Diageo; Dublin; On-site; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Lunch allowance

Product allowance

Holiday entitlement

Career development

Pension and bonus

Job summary

Diageo’s Guinness Storehouse in Dublin invites applications for a People Operations Manager. You’ll lead the people operations agenda across Visitor Experience, combining workforce planning, leadership coaching and operational excellence to ensure the right people are in the right place.

This site-based role emphasizes coaching frontline leaders, recruitment coordination, labour budgeting and continuous improvement, with occasional home working and regular Saturday hours.

Qualifications

• Experience in People Operations, workforce planning or workforce management within a fast-paced operational environment.
• Strong people leadership skills with coaching and development experience.
• Experience managing recruitment, agency partnerships and workforce planning.
• Strong analytical and commercial skills with labour budgets, reporting and operational performance.
• Excellent stakeholder management, communication and organisational skills.
• Experience within hospitality, tourism, visitor attractions or events would be advantageous, as would experience using Workday or workforce rostering platforms.

Responsibilities

• Lead workforce planning, rostering and labour optimisation to support operational and seasonal demand.
• Coach and develop frontline leaders, building capability in people management, performance, wellbeing and employee relations.
• Oversee recruitment coordination, agency partnerships and workforce planning to ensure an engaged and high-performing team.
• Monitor labour budgets, workforce data and operational reporting to drive informed decision-making and continuous improvement.
• Partner with HR, Learning & Development and operational stakeholders to deliver consistent people processes and strengthen leadership capability.
• Drive continuous improvement across people operations, ensuring compliance, operational efficiency and an exceptional employee experience.

Skills

People leadership

Workforce planning

Recruitment experience

Labour budgeting

Stakeholder management

Analytics

Hospitality experience

Tools

Workday

Rostering platforms

Job description

Job Description :

People Operations Manager

Dublin, Ireland

Guinness Storehouse

Full-ti me, permanent

Closing date: 23rd Sept 2026

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments - from everyday connections to landmark celebrations.

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other.

Join us and play your part in making life's moments mean a little more.

About the Function

Our Irish Brand Homes welcome millions of visitors every year, creating unforgettable experiences across the Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery and Smithwick's Experience.

The Guinness Storehouse is Ireland's leading visitor attraction, combining history, innovation and hospitality to bring the Guinness story to life. Behind every exceptional visitor experience is a passionate team of people, and our People Operations function ensures they have the support, leadership and resources they need to succeed.

About the Team

You’ll join the Visitor Experience Leadership Team, partnering closely with operational leaders, HR, Learning & Development and agency partners. Together, you’ll build high-performing teams, strengthen leadership capability and ensure our workforce is set up to deliver world-class experiences every day.

About the Role

As People Operations Manager, you’ll lead the people operations agenda across our Visitor Experience function. Combining workforce planning, leadership coaching and operational excellence, you’ll ensure we have the right people, in the right place, at the right time while creating an environment where our teams can thrive.

Role Responsibilities

• Lead workforce planning, rostering and labour optimisation to support operational and seasonal demand.
• Coach and develop frontline leaders, building capability in people management, performance, wellbeing and employee relations.
• Oversee recruitment coordination, agency partnerships and workforce planning to ensure an engaged and high-performing team.
• Monitor labour budgets, workforce data and operational reporting to drive informed decision-making and continuous improvement.
• Partner with HR, Learning & Development and operational stakeholders to deliver consistent people processes and strengthen leadership capability.
• Drive continuous improvement across people operations, ensuring compliance, operational efficiency and an exceptional employee experience.

This is an opportunity to influence one of Ireland's most iconic visitor attractions while shaping the future of its people operations. You’ll combine strategic thinking with hands-on leadership, working across multiple teams to create an environment where both employees and visitors can thrive.

Experience / Skills Required

This could be the right opportunity for you if you have:

• Experience in People Operations, workforce planning or workforce management within a fast-paced operational environment.
• Strong people leadership skills, with experience coaching and developing managers and teams.
• Experience managing recruitment, agency partnerships and workforce planning.
• Strong analytical and commercial skills, with experience managing labour budgets, reporting and operational performance.
• Excellent stakeholder management, communication and organisational skills, with the ability to influence at all levels.
• Experience within hospitality, tourism, visitor attractions or events would be advantageous, as would experience using Workday or workforce rostering platforms.

Please note: This is primarily a site-based role, with occasional home working possible. Regular Saturday working will be required.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Contemporary work-life balance policies and wellbeing activities
• Generous holiday allowance
• Lunch allowance
• Product allowance
• Competitive pension and bonus opportunities
• Career development within a global organisation

Diversity Statement

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning f