Pensions Support Specialist - Multi-Channel

Tata Consultancy Services; Ireland; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Pension

Healthcare

Life assurance

Laptop provided

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services invites applications for a Contact Centre Associate role based in Letterkenny, Donegal. The role focuses on empathetic, accurate pension administration support across phone, email, and digital channels.

You will verify identities, record interactions, and escalate complex cases as needed. Ideal candidates will have Leaving Cert or equivalent, strong communication, and a customer-service mindset.

Qualifications

• Leaving Cert or equivalent would be advantageous but not essential.
• Experience in customer-facing environments and ability to use product and system knowledge across queries.

Responsibilities

• Handle customer enquiries across multiple channels (phone, email, webchat, secure messaging).
• Provide accurate and timely pension administration support to members, employers, and representatives.
• Verify customer identity and handle personal information in line with data protection and company policy.

Skills

Customer service

Communication

MS Excel

MS Word

CRM systems

Data protection

Education

Leaving Cert

Tools

CRM software

Microsoft Office

Job description

Tata Consultancy Services invites applications for a Contact Centre Associate role based in Letterkenny, Donegal. The role focuses on empathetic, accurate pension administration support across phone, email, and digital channels.

You will verify identities, record interactions, and escalate complex cases as needed. Ideal candidates will have Leaving Cert or equivalent, strong communication, and a customer-service mindset.