Pension Services Advisor | Multichannel Support

Tata Consultancy Services; Letterkenny; In loco; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension

Health care

Life assurance

Laptop provided

Training resources

Descrizione del lavoro

Tata Consultancy Services Ireland in Letterkenny is seeking a Contact Centre Associate to support members, employers and pension scheme representatives. Based in the Letterkenny centre, you will manage enquiries across phone, webchat, secure messages and email with attention to data protection and accurate record-keeping.

The role operates on an 8.5-hour rotation between 08:30 and 18:00, Monday to Friday, in a team of over 100 professionals.

Competenze

• Ideally Leaving Certificate Ordinary Level or equivalent.
• Experience in a customer-facing environment is advantageous.
• Proficiency with MS Excel and Word.
• Familiarity with data protection regulations and record-keeping.

Mansioni

• Handle customer enquiries across multiple channels (phone, webchat, secure messaging, email).
• Provide accurate pension administration information and assist with retirement options.
• Verify identity and protect personal data.
• Maintain accurate interaction records and use knowledge sources to resolve queries.
• Escalate high‑risk or complex cases per procedures.

Conoscenze

Customer service

Communication skills

Numerical ability

CRM experience

Data protection

Team player

Flexible learner

Formazione

Leaving Certificate or equivalent

Strumenti

CRM software

Descrizione del lavoro

Tata Consultancy Services Ireland in Letterkenny is seeking a Contact Centre Associate to support members, employers and pension scheme representatives. Based in the Letterkenny centre, you will manage enquiries across phone, webchat, secure messages and email with attention to data protection and accurate record-keeping.

The role operates on an 8.5-hour rotation between 08:30 and 18:00, Monday to Friday, in a team of over 100 professionals.