Patient Services Coordinator – Hybrid Work

Spectrum Health; Dublin; Hybrid; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Spectrum Health Ireland is seeking a Patient Support Agent to empower and assist patients in accessing vital services across our clinics and online virtual service. The role includes greeting patients, scheduling appointments, handling billing inquiries, and coordinating with clinicians and case managers to ensure smooth patient flow.

The position requires flexibility across clinics in Drumcondra, Temple Bar, and Rathmines, with a mix of clinic-based and hybrid home-working options.

Qualifikationen

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency with computerised scheduling, billing and EMR systems.
• Ability to work independently as well as part of a team in a fast-paced environment.

Aufgaben

• Handle complex queries via email or phone.
• Fulfilment of customer bookings, payments, rescheduling and cancellations for doctor and allied health consultations.
• Greet patients and visitors in clinics and assist with inquiries, appointment scheduling and registration.
• Collect and verify patient demographic and insurance information during registration and update records.
• Verify patient insurance coverage and obtain pre-authorisations as needed.
• Assist patients with billing inquiries, explain charges and process payments.
• Provide appointment reminders, follow-up instructions and treatment plans via case management system.

Kenntnisse

Customer service

Communication

Organisation

IT systems

Independent work

Teamwork

Jobbeschreibung

Spectrum Health Ireland is seeking a Patient Support Agent to empower and assist patients in accessing vital services across our clinics and online virtual service. The role includes greeting patients, scheduling appointments, handling billing inquiries, and coordinating with clinicians and case managers to ensure smooth patient flow.

The position requires flexibility across clinics in Drumcondra, Temple Bar, and Rathmines, with a mix of clinic-based and hybrid home-working options.