Patient Dispatch Control

Emergency, Fire & Safety Training ltd.; Leixlip; On-site; EUR 30,000 - 38,000; Part time

Benefits offered by this job

Continuous Training

Health & Wellbeing

Competitive Pay

Supportive Culture

Job summary

EFAST Ireland is seeking a Part-time Patient Dispatch Controller in Leixlip to coordinate patient transport across healthcare facilities. You will schedule crews, allocate vehicles, and liaise with hospitals to ensure timely, safe transfers and clear communication across teams.

In a fast-paced environment, you will maintain transport logs, monitor operations, and support continuous process improvements while adhering to health and safety regulations.

Qualifications

• Minimum 2 years’ experience in dispatch, logistics, or healthcare coordination.
• Strong organisational and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Proficiency in Microsoft Office and dispatch/CRM systems.
• High attention to detail and ability to multitask.
• Full driving licence (desirable).

Responsibilities

• Coordinate patient transport requests and allocate appropriate vehicles and staff
• Schedule and dispatch crews based on priority, urgency, and resource availability
• Act as the main point of contact for hospitals, clinics, and healthcare professionals
• Monitor live operations and respond to delays, incidents, or changes in scheduling
• Ensure all patient movements are carried out safely and in line with regulations
• Maintain accurate transport logs and patient transfer records
• Liaise with clinical staff to ensure appropriate care levels for each transfer
• Support continuous improvement of dispatch and transport processes
• Ensure compliance with health & safety regulations and organisational policies

Skills

Dispatch experience

Organisational skills

Communication skills

Fast-paced environment

MS Office

CRM systems

Attention to detail

Problem solving

Driving Licence (desirable)

Tools

CRM systems

Dispatch software

Microsoft Office

Job description

Description

Patient Dispatch Controller to coordinate transport, manage schedules, dispatch crews, and ensure safe, efficient, and timely patient transfers across healthcare services.

work Part-Time domain Operations location_on Leixlip, Co.Kildare

About The Role

The Patient Dispatch Controller is responsible for coordinating and managing the safe and efficient movement of patients between healthcare facilities, homes, and hospitals. This role is essential in ensuring timely transport scheduling, effective communication, and high standards of patient care throughout all transfer operations. You will act as the central coordination point between healthcare providers, transport crews, and internal teams, ensuring all dispatch activities run smoothly and efficiently.

Key Responsibilities

• Coordinate patient transport requests and allocate appropriate vehicles and staff
• Schedule and dispatch crews based on priority, urgency, and resource availability
• Act as the main point of contact for hospitals, clinics, and healthcare professionals
• Monitor live operations and respond to delays, incidents, or changes in scheduling
• Ensure all patient movements are carried out safely and in line with regulations
• Maintain accurate transport logs and patient transfer records
• Liaise with clinical staff to ensure appropriate care levels for each transfer
• Support continuous improvement of dispatch and transport processes
• Ensure compliance with health & safety regulations and organisational policies

Requirements

• Minimum 2 years’ experience in dispatch, logistics, or healthcare coordination
• Strong organisational and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to work effectively in a fast-paced, high-pressure environment
• Proficiency in Microsoft Office and dispatch/CRM systems
• High attention to detail and ability to multitask
• Ability to problem-solve and prioritise workload effectively
• Full driving licence (desirable)

What We Offer

• Opportunity to work in a vital healthcare operational role
• Career progression opportunities
• Ongoing training and development
• Dynamic and supportive team environment
• Competitive salary

Benefits

• Continuous Training
• Health & Wellbeing
• Competitive Pay
• Supportive Culture

Access to regular upskilling sessions, certifications, and our full library of online safety courses.

Comprehensive health benefits, mental health support, and flexible working arrangements for better work-life balance.

We offer highly competitive salaries across all roles, with performance bonuses and shift allowances.

Join a team of peers who are passionate about safety. We foster an inclusive, collaborative culture.

Life at EFAST

At EFAST Ireland, we believe that saving lives and keeping people safe starts with a strong, empowered team. When you join us, you're not just taking a job – you're becoming part of a community committed to excellence.

Whether you are out in the field providing critical medical cover at events, teaching a classroom full of professionals, or coordinating our logistics from HQ, your work has a direct impact on the safety of thousands.

Equal Opportunity Employer

We welcome diversity and stand for inclusion.