Patient Care Specialist

Air Liquide Healthcare; Waterford; On-site; EUR 28,000 - 40,000; Full time

Job summary

Air Liquide Healthcare Ireland is seeking a field-based professional to maintain existing customers and support growth in Kilkenny, Waterford, Carlow and Wexford. The 12-month fixed-term contract involves installing homecare devices (CPAP, NIV, ventilation), training patients and clinicians, and coordinating follow-ups to ensure compliance.

You will interact with a wide range of healthcare professionals and travel regularly within the region.

Qualifications

• Experience as a Nurse or Healthcare Assistant in hospital, nursing home, and/or homecare environment.
• Excellent organisational, communication and record-keeping skills.
• Ability to present, train, mentor and influence customers.
• Commercial experience desirable but not essential.
• Full driving licence and willingness to travel.
• Computer literate/IT skills.

Responsibilities

• Set up/installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient’s homes and at hospital locations.
• Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians.
• Manage patient follow up post install: telephone calls, post install home visits and compliance follow up with feedback to prescribing centres.
• Support clinical training and educational workshops in key centres within the region.
• Attend Respiratory Conferences/Meetings when required.
• Support respiratory business in the region and occasionally in other regions.
• Adapt the role to support new product introduction.

Skills

Organisational skills

Communication

Record keeping

Train and mentor

Relationship management

Education

Nurse

Healthcare Assistant

Tools

IT literacy

Driving licence

Job description

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

The successful candidate will be responsible for maintaining existing customers and to support winning new business in this expanding market by promoting our range of products and services to key stakeholders in hospitals and community integrated teams across Kilkenny, Waterford, Carlow and Wexford.

This is a fixed term role on a 12 month contract.

Key activities of the role include;

• Set up/ installation of homecare devices such as CPAP, NIV, Invasive Ventilation, Diagnostics and Cough Assist primarily at patient’s homes and at hospital locations. (Training provided)
• Manage patient home installations, clinic installations/support, training and compliance activities with patients and clinicians
• Manage patient follow up post install: to include telephone calls, post install home visits and compliance follow up. Will need to communicate feedback to prescribing centres.
• To support clinical training & educational workshops in key centers within the region.
• Attendance at Respiratory Conferences/Meetings when required
• Supporting respiratory business in the region and occasionally in other regions.
• Adaption of the role may be required to support new product introduction.

The successful candidate will have daily interaction with patients and their families/carers, as well as a variety of healthcare professionals including Adult & Pediatric Respiratory Consultants, Anesthetists, Respiratory Physiologists & Sleep Teams, Respiratory Nurse Specialists, Advanced Nurse Practitioners, Clinical Nurse Specialists, Physiotherapists, Pediatric Teams, Ward Managers, Integrated Care Teams, Biomedical teams and procurement/supply officers.

• Experience as a Nurse OR Healthcare Assistant in the hospital, Nursing home, and/or homecare environment.
• A person with exceptional organisational, communication and record keeping skills, with proven ability to present, train, mentor and influence to a variety of customers
• Commercial experience desirable but not essential, with the ability to develop and maintain strong business relationships with key customers
• Proven attention to detail and follow through
• Computer literate/practical working IT skills
• Full driving licence and an openness to regular travel for the role

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.