Patient Care Compliance Agent

Air Liquide Healthcare; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Air Liquide Healthcare in Dublin is seeking a Customer Service Manager to supervise the Customer Service team, ensuring the highest level of efficiency and patient satisfaction. You will troubleshoot issues, coordinate across departments, and enhance customer experience.

The ideal candidate holds a Bachelor's Degree and has 0-2 years of experience in Customer Service Management. Air Liquide is committed to diversity and inclusivity in the workplace, welcoming applicants from all backgrounds.

Qualifications

• 0-2 years experience in Customer Service Management.
• Ability to troubleshoot and find solutions for customers.

Responsibilities

• Manage and supervise the assigned Customer Service team.
• Ensure customer/patient satisfaction and regulatory compliance.
• Conduct audits to ensure quality and application of Service Center policies.

Skills

Customer service management

Problem-solving

Team leadership

Education

Bachelor Degree

Job description

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:

• Home Oxygen
• Nebulisers
• Ventilations
• Sleep

We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.

How will you CONTRIBUTE and GROW?

Manage and supervise the assigned Customer Service team to ensure the highest level of efficiency, customer/patient satisfaction, and regulatory compliance. To ensure work quality and effective calls handling practices, the supervisor regularly conducts audits to ensure quality, compliance and the consistent application of Service Center policies and procedures.

• Troubleshoot problems & find solutions for customers.
• Develop a deep understanding of company's products/services to accurately address customer questions & educate about offerings.
• Escalate complex issues to higher levels of authority within the customer service team or relevant departments.
• Coordinate & cross collaborate with other departments to address customer needs.
• Maintain a positive & customer focused attitude.
• Gather customer feedback, suggestions & complaints to contribute to process improvement & product development.

Are you a MATCH?

• Bachelor Degree
• 0-2 years experience in Customer Service Management

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.