Patient Booking Service Manager

NHS Scotland; Munster; Hybrid; EUR 65,000 - 95,000; Full time

Job summary

NHS Scotland is seeking an experienced leader to drive service improvement and workforce development in complex operational environments. You will champion change, build high‑performing teams and use data and insight to shape strategy.

Flexible working with compressed hours and flexible start/finish times will be considered, with preference for leaders who can influence, motivate and deliver patient‑focused services.

Qualifications

• Experience leading transformational change in large-scale services.
• Experience in healthcare or related service environments.
• Ability to influence, motivate and support teams to deliver high-quality services.
• Strong focus on service improvement, workforce development and data-driven decisions.

Responsibilities

• Lead service improvement initiatives across complex operations.
• Drive workforce development and capability building.
• Use data and insights to inform performance and strategy.
• Provide clear communication and leadership to multidisciplinary teams.

Skills

Leadership

Change management

People management

Communication

Data and insight

Job description

We welcome applications from experienced leaders with a proven track record of service improvement, change management and workforce development within complex operational environments. Candidates should be able to demonstrate strong leadership, communication and people management skills, with the ability to influence, motivate and support teams to deliver high-quality, patient-focused services.

We offer flexible working arrangements, including flexibility around start and finish times and the opportunity to work compressed hours across Monday to Friday, subject to service requirements.

We are particularly interested in individuals with experience of leading transformational change, managing performance and using data and insight to drive service improvements. Experience within healthcare, patient administration, information management or similar large-scale service environments would be advantageous.

For Informal Enquiries, Please Contact

Jamie Forrester - Head of Health Records and Professional Lead [e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

Tha fàilte air tagraidhean bho luchd-labhairt na Gàidhlig

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork