Administration Support Officer (Wards)

NHS Scotland; Munster; On-site; EUR 17,000 - 22,000; Part time

Job summary

NHS Highland is seeking a friendly Ward Receptionist for Ward 4B at Raigmore Hospital. This part-time, fixed-term post is 21.7 hours per week across Monday, Tuesday and Friday shifts and may include evenings, weekends and public holidays.

The successful candidate will provide a courteous inpatient reception, handle telephone inquiries, and support the team with efficient administrative tasks in a fast-paced environment.

Qualifications

• Experience in patient reception or inpatient administration.
• Excellent communication and telephone manner.
• Computer literate with ability to use hospital information systems.
• Able to work under pressure and as part of a team.
• Organised with attention to detail.

Responsibilities

• Provide inpatient reception for Ward 4B.
• Answer calls, greet visitors, and direct to appropriate staff.
• Support ward administration and filing as needed.

Skills

Administration

Communication

Computer literacy

Telephone skills

Job description

WARD RECEPTIONIST

21.7 hours per week, Part time, Fixed Term

Monday 0800-1600, Tuesday 0900-1600 and Friday 0800-1512 with possible requirement to cover various shifts including evenings, weekends and public holidays

BAND 3

Applications are invited from individuals with relevant administration experience to provide an efficient inpatient reception service for Ward 4B within the Acute Services Unit in Raigmore Hospital.

We are looking for an enthusiastic, friendly and hardworking receptionist to join our team.

Candidates must have excellent communication skills both face to face and on the telephone, a clear and pleasant telephone manner, be able to work under pressure within a fast paced environment and be computer literate. Good organisational skills, attention to detail and the ability to deal with competing demands as well as having the ability to work as a team player or individually as required are essential skills for this post.

For any informal enquiries please contact: Jennifer Munro, 01463 704230 or [e-mail]

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

Keeping in Touch

• We will contact you by email
• Please check your email (including junk folders) and your Jobtrain account regularly

Support and Accessibility

• Help with applying: https://www.careers.nhs.scot/how-to-apply/application-process/
• Jobtrain technical support: https://knowledge.jobtrain.co.uk/jobseeker
• Jobtrain accessibility statement: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If you need adjustments to support you through the recruitment process, please tell us

Internal candidates

• Some posts are internal only
• If you work for NHS Highland, make sure your Jobtrain profile shows this

What is it like to work for NHS Highland?

• Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
• Applications are welcome from Gaelic speakers

Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork