Passenger Experience & Office Administrator (Shift-Based)

Wexford Bus; Wexford; Remote; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Company pension

Life assurance

Employee assistance programme

Free staff travel discounts

Bike to Work scheme

On-site parking

Job summary

Wexford Bus invites applications for two Customer Service & Office Administrators. One permanent and one six-month fixed-term contract. Excellent customer service is the priority; you will answer enquiries, resolve issues and provide clear information when services change or are disrupted.

You will also be a helpful contact for our drivers during their shift. This is a shift-based role based at our Operations Centre in Drinagh and our Redmond Square office in Wexford.

Qualifications

• Strong customer service background and commitment to helping passengers and colleagues.
• Excellent Microsoft Office skills (Outlook, Word, Excel) and ability to learn new systems.
• Ability to assess and resolve routine issues and escalate when needed.
• Clear written and verbal communication skills.
• Strong organisation and attention to detail; manage multiple tasks.

Responsibilities

• Provide information about routes, timetables, fares and services by phone, email, social media and in person.
• Take ownership of passenger queries and complaints; resolve where possible and inform passengers.
• Respond to drivers’ routine queries and help day-to-day issues within your role.
• Keep the Duty Supervisor informed of service issues and resolutions; escalate critical incidents.
• Record delays, cancellations, incidents and customer contacts accurately.
• Give passengers timely service updates based on confirmed information.
• Support passenger information updates and announcements as directed.
• Manage correspondence and provide general office support efficiently.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Wexford Bus invites applications for two Customer Service & Office Administrators. One permanent and one six-month fixed-term contract. Excellent customer service is the priority; you will answer enquiries, resolve issues and provide clear information when services change or are disrupted.

You will also be a helpful contact for our drivers during their shift. This is a shift-based role based at our Operations Centre in Drinagh and our Redmond Square office in Wexford.