Customer Service & Office Administrator

Wexford Bus; Wexford; Remote; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Company pension

Life assurance

Employee assistance programme

Free staff travel discounts

Bike to Work scheme

On-site parking

Job summary

Wexford Bus invites applications for two Customer Service & Office Administrators. One permanent and one six-month fixed-term contract. Excellent customer service is the priority; you will answer enquiries, resolve issues and provide clear information when services change or are disrupted.

You will also be a helpful contact for our drivers during their shift. This is a shift-based role based at our Operations Centre in Drinagh and our Redmond Square office in Wexford.

Qualifications

• Strong customer service background and commitment to helping passengers and colleagues.
• Excellent Microsoft Office skills (Outlook, Word, Excel) and ability to learn new systems.
• Ability to assess and resolve routine issues and escalate when needed.
• Clear written and verbal communication skills.
• Strong organisation and attention to detail; manage multiple tasks.

Responsibilities

• Provide information about routes, timetables, fares and services by phone, email, social media and in person.
• Take ownership of passenger queries and complaints; resolve where possible and inform passengers.
• Respond to drivers’ routine queries and help day-to-day issues within your role.
• Keep the Duty Supervisor informed of service issues and resolutions; escalate critical incidents.
• Record delays, cancellations, incidents and customer contacts accurately.
• Give passengers timely service updates based on confirmed information.
• Support passenger information updates and announcements as directed.
• Manage correspondence and provide general office support efficiently.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Job type:Two full-time positions — one permanent and one six-month fixed-term contract.

Wexford Bus is recruiting two Customer Service & Office Administrators who take pride in helping passengers. Excellent customer service is the priority in these roles. You will answer enquiries, resolve issues where you can and provide clear information when services change or are disrupted. You will also be a helpful point of contact for our drivers throughout their working day.

This is a shift-based role working between our Operations Centre in Drinagh and our public office in Redmond Square, Wexford. You must be available to work early mornings, evenings, weekends and public holidays as rostered. Please consider these working hours before applying.

Responsibilities

• Provide helpful, accurate information about routes, timetables, fares and services by phone, email, social media and in person.
• Take ownership of passenger queries and complaints, resolving them promptly where possible and keeping passengers informed.
• Respond to drivers’ routine queries and help resolve day-to-day issues within the scope of your role.
• Keep the Duty Supervisor informed of relevant service issues and their resolution. Escalate critical incidents or decisions requiring operational authority without delay.
• Record delays, cancellations, incidents and customer contacts accurately.
• Give passengers timely service updates based on confirmed information.
• Support passenger information updates and announcements as directed.
• Manage correspondence, process service requests and provide general office support and administration accurately and efficiently

What we are looking for

• A strong customer service background and a genuine commitment to helping passengers and colleagues.
• Excellent Microsoft Office skills, particularly Outlook, Word and Excel, with the ability to maintain accurate records and learn new systems quickly.
• The confidence to assess and resolve routine issues while recognising when something needs urgent escalation.
• Clear written and verbal communication skills.
• Strong organisation, attention to detail and the ability to manage several tasks at once.
• A calm, practical approach during busy periods or service disruption.
• The ability to build positive working relationships with drivers, supervisors and other colleagues.
• Flexibility to work the full shift roster, including weekends and public holidays. Experience in transport, administration or a live service environment would be an advantage.
• Company pension and life assurance.
• Employee assistance programme.
• Free or subsidised staff travel and employee discounts.
• Bike to Work scheme and on-site parking.

Wexford Bus welcomes applications from people of all backgrounds. We are committed to continuous improvement and work to ISO 9001 standards.