Customer Onboarding Agent

Radius; Galway; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension contribution

Healthcare support

Employee recognition programmes

25 days holiday + bank holidays

Job summary

Radius in Galway, Ireland, is seeking a customer onboarding specialist who will act as the primary point of contact for newly signed customers, ensuring their needs are understood and welcomed into the Radius ecosystem.

You will promote the full Radius product suite, build enduring relationships, and tailor communications to each client. This role requires collaboration with the broader team to achieve strategic goals and deliver outstanding customer support across portfolios.

Qualifications

• Excellent communication and rapport-building with diverse customers.
• Proven ability to manage and enhance customer relationships.
• Good knowledge of Microsoft Office products.

Responsibilities

• Serve as the primary representative for newly-signed customers, ensuring needs are met.
• Promote the full suite of Radius products to build strong, lasting customer relationships.
• Adapt communication to suit the needs of each customer.
• Work with the wider team to support strategic goals.
• Provide exceptional support to other portfolios as needed.

Skills

Communication Skills

Customer Focus

Computer Literacy

Job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Radius has been a leading provider of fuel cards in Ireland for 30 years through our DCI network, which we own and operate, working with our partners to offer full geographical site coverage across Ireland.

Job Description

This is where you come in... We are looking for an engaging, customer focussed individual who is a natural relationship builder. You will be responsible for calling customers who have recently bought our Fuel Cards and supporting them through the initial onboarding process.

What will your day-to-day look like?

• Customer Representation: Serve as the primary representative for our newly-signed customers, ensuring their needs are met and exceeded.
• Enhance Customer Loyalty: Promote the full suite of Radius products to build strong, lasting customer relationships.
• Tailored Communication: Adapt communication and engagement methods to suit the unique needs of each customer.
• Collaborative Teamwork: Work collaboratively with the wider team to support the company's strategic goals and objectives.
• Portfolio Support: Provide exceptional support to other portfolios as needed, maintaining the same level of excellence.

What are we looking for?

• Communication Skills: Ability to communicate effectively and build rapport with diverse customers.
• Customer Focus: Confidence in managing and enhance customer relationships.
• Computer Literacy: Good knowledge of Microsoft Office Products.

Additional Information

Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.

You’ll also have access to our competitive reward and benefits package, which includes:

• Bonus scheme
• Pension contribution
• Healthcare support
• Company incentive schemes
• Employee recognition programmes
• 25 days holiday + bank holidays

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.