Overnight - Residence Experience Associate

CompassRock International; Dublin; On-site; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Discretionary Bonus Scheme

Private health insurance

Pension Scheme

Cycle to Work Scheme

Company Sick Pay

Job summary

CompassRock International seeks an Overnight Resident Experience Associate for Glass Bottle, a premier Build-to-Rent property in Sandymount Strand, Dublin 4. Reporting to the Property Manager, you will drive resident engagement, health and safety, cleanliness and security while delivering exceptional service to residents and visitors.

The role offers a clear path to more managerial responsibilities through CompassRock’s training programs and certification, with emphasis on customer engagement

Qualifications

• Bachelor’s degree in business administration, or a related field (desired).
• Full clean Irish driver’s licence
• Proactive and Initiative-Driven: able to foresee potential issues and address them before they elevate (desired).

Responsibilities

• Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
• Address resident complaints and troubleshoot problems, escalating to the Property Manager when needed.
• Plan and execute community-building activities that foster positive resident relations.
• Provide residents with tenancy information and renewal details.
• Assist Leasing team and qualify enquiries, book viewings as required.
• Conduct informative viewings and maintain lease records.

Skills

Communication skills

Problem-Solving

Customer Service

Computer Literacy

Education

Bachelor's degree in business administration

Tools

Microsoft Office

Outlook

Job description

Role Summary

We are seeking a motivated Overnight Resident Experience Associate to join our team at Glass Bottle, a premier Build-to-Rent (BTR) property located in Sandymount Strand, Co. Dublin. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in Ireland.

Role Summary

We are seeking a motivated Overnight Resident Experience Associate to join our team at Glass Bottle, a premier Build-to-Rent (BTR) property located in Sandymount Strand, Co. Dublin. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in Ireland. The successful candidate, reporting to the Property Manager, will be integral to daily property operations, focusing on resident relations, health and safety, cleanliness and security. This highly visible role will involve regular interaction with residents and visitors helping ensure high standards in resident engagement and satisfaction. We’re seeking candidates with strong experience in customer engagement. This job would ideally suit candidates from hospitality roles like: Security Operative, Night Auditor, Assistant Night Manager / Night Manager. CompassRock has a dedicated and comprehensive training and certification program, and this role will have the potential to progress into more managerial role over time. Some of the training programs include The Property Institute’s Build to Rent course and Managing Safely Qualifications.

Company Overview

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities

Customer Service & Resident Relations:

• Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
• Issue Resolution: Address resident complaints and actively troubleshoot problems to take ownership in challenging situations, escalating issues to the Property Manager when necessary.
• Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement.
• Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan.
• Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.
• Leasing Support: Provide administrative support to the Leasing team, as required.
• Enquiries: Greet and assist prospective tenants and to qualify and register enquiries and to book viewing appointments at our properties (if required).
• Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property (if required).
• Administrative Support: Working with the leasing team to help maintain accurate and organised records of leases, applications, and tenant correspondence.

Operational Activities

• Property Support: Contribute to maintaining a safe and attractive property for residents. Facilities Management Support: Assist the Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks.
• Cleanliness: Complete overnight cleaning of the amenity spaces, ensuring that the property is “resident ready” each day.
• ‘Stock’ Coordination: Collaborate with the property manager and procurement team to ensure adequate stock of goods and services for smooth property operations. Completing stock checks on a monthly basis.
• Inspections: Conduct / support inventories, move-in and move-out inspections, documenting property conditions.
• Administrative Support: Assist the Property Manager with all other general administrative duties, as required.

Targets And KPIs

• Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Personal Qualities

• Attention to Detail: Demonstrated focus on quality and compliance in previous work or education (desired).
• Proactive and Initiative-Driven: Able to foresee potential issues and address them before they elevate (desired). Sharing suggestions on how to improve efficiencies, encourage proactivity and support your colleagues.
• Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired).
• Positive, 'can-do' Attitude: A willingness to learn from, and provide support to, other team members, while delivering top levels of service to all residents (essential).

Skills

• Communication Skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
• Problem-Solving: Strong abilities in addressing resident disputes (essential).
• Customer Service: Demonstrated experience in delivering exceptional customer service (essential).
• Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential).

Qualifications (desired)

• Bachelor’s degree in business administration, or a related field (desired)
• Full clean Irish driver’s licence

Remuneration/ Bonuses / Benefits

• Base salary:€37,400
• Bonus: Discretionary Bonus Scheme
• Benefits: Private health insurance; Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours

• 5-day working week (40 hours) including weekends (Saturday and Sunday).
• This role includes nighttime shift work (between 22:30 – 07:30)

Location:

This is a client facing role and must be based on site at the rostered location(primarily at Glass Bottle, Sandymount Strand, Dublin 4 but may be required to work at other locations as required by the business).

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.