Night Concierge

Greystar (International); Dublin; On-site; EUR 31,000 - 38,000; Full time

Benefits offered by this job

Birthday leave

Extra annual leave

Company-funded health cover

Matched pension

Family-friendly leave

Wellbeing perks

Job summary

Greystar Dublin is seeking a frontline night operations associate to support a 24/7 resident experience. You will deliver exceptional customer service, assist with reception and safety, and ensure smooth nightly handovers to the day team.

We value proactive individuals with hospitality or accommodation industry background, strong Office skills, and a collaborative mindset. A generous benefits package and growth opportunities are offered within a global business.

Qualifications

• Solid general education with basic numeracy and literacy.
• Proficiency in Word, Excel and Outlook.
• Experience in accommodation, hospitality, leisure, or reservations environments.
• Self-starter with ability to work autonomously and in a team.
• Excellent organizational, multitasking and attention to detail.

Responsibilities

• Provide reception, administration and outstanding customer service.
• Manage guest procedures and out-of-hours check-in/out.
• Respond to booking inquiries and handover for occupancy.
• Support social events and resident engagement.
• Deliver clear handovers between day and night teams.
• Handle customer complaints promptly and escalate as needed.
• Maintain common areas and report faults.
• Maintain safety and security, incident logs and compliance.
• Report safety and compliance issues and maintain logs.

Skills

Customer service

Microsoft Office

Multitasking

Organization

Communication

Autonomy

Team player

Tools

Microsoft Office

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. Since arriving in Ireland in 2019, our Dublin team has grown into a leading provider of professionally managed rental housing, delivering high-quality apartments and student residences across Dublin, Galway and beyond. With an expanding property management business and ambitious growth plans, Ireland is a market with huge potential and we're proud to be bringing our experience in professionally managed rental housing to its major cities.

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. From a paid day off on your birthday and the option to buy extra annual leave, to fully company-funded health cover, a generous matched pension, family-friendly leave, wellbeing perks that keep you moving, and a paid day each year to give back to your community, we've built a package designed to support life inside and outside of work. You'll also benefit from the opportunities that come with being part of a global business operating across hundreds of locations worldwide, with genuine room to grow your career.

Position Overview

Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.

The annual base salary for this role starts from €34,600 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values
• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community
• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.
• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively
• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance
• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills
• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
• Investigating maintenance problems and finding solutions where possible, to include:
• Managing basic lock and key issues e.g. reprogramming and resetting keys
• Investigating basic heating and radiator problems
• Investigating power supply problems at a basic level
• Fixing leaks through isolating water supply
• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls
• Responsible for your own health and safety and that of all colleagues
• Reporting in the handover/security handover book all issues encountered during the night
• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed
• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary
• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities
• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.
• Conducts and logs room and communal area inspections as required
• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested.

About You

You should be equipped with a solid general education, showcasing both written and numerical proficiency. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential. Your repertoire should include excellent customer service skills, honed through significant experience in accommodation, hospitality, leisure, or reservations/membership environments. As a self-starter, you must possess the ability to motivate yourself, yet also thrive as a strong team player capable of autonomy and taking ownership. Demonstrating exceptional organizational abilities, multitasking prowess, and meticulous attention to detail is crucial. Being self-aware and culturally attuned, you should adapt your relationship-building, communication, and negotiation skills to suit diverse audiences. Lastly, your enthusiasm to consistently deliver exceptional stakeholder experiences and a commitment to continuous self-improvement should be evident.

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.