Outreach Operations Specialist with Italian Language

Cognizant; Leinster; On-site; EUR 32,000 - 52,000; Full time

Job summary

Cognizant is seeking an Outreach Operations Specialist with Italian language to join our Dublin office. The role focuses on researching and outreaching to government and non-government entities to compile geographic data for Google Maps using geo data tools.

You will communicate opportunities to partners and Google, building strong relationships across markets. You will leverage your business development and client service experience in digital technology environments, with familiarity in GIS

Qualifications

• Bachelor's degree in Business Administration, GIS, or related field.
• 0-1 year of experience in digital/tech companies with tech products.
• Strong communication in English and Italian.
• Experience in B2B partnerships, sales and customer service.
• Familiarity with GIS tools and Salesforce/Google Drive.

Responsibilities

• Communicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for Maps via the Geo Data Upload Tool.
• Research cities across geographies to collate data for improving Google Maps accuracy and end-user benefit.
• Liaise between external partners and Google stakeholder teams to convey requirements and coordinate updates.
• Manage and track all data submissions with GDO operations teams and partners.
• Report outreach progress, partner expectations, data gaps and best practices to the Outreach Lead.
• Update information in internal tools, logging research, outreach and data submissions.

Skills

English communication

Italian communication

Business Development

B2B Partnerships

Customer Service

Tech industry experience

Education

Bachelor's in GIS or related field

Tools

Salesforce

Google Drive

GIS tools

Job description

Outreach Operations Specialist with Italian Language

Location: Dublin
Work Model: Office Based

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Core Competencies:

• Excellent communication skills in English and Italian,
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge of Geographic Information System tools
• Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
• 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities:

• Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
  
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
  
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
  
• Utilize Google and non-Google owned tool to engage with new Partners and track communications

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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