Outreach Operations Specialist with German Language

Cognizant; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

Cognizant seeks an Outreach Operations Specialist with German language skills to join our Dublin team. You will research and outreach to government and NGO entities to collect geographic data for Google Maps via the Geo Data Upload Tool, promoting global basemap data collaboration and enhancing end-user map accuracy.

Ideal candidates have 0-1 year in digital/tech roles, strong relationship-building abilities, and familiarity with Salesforce.com, Google Drive, and GIS tools.

Qualifications

• Excellent communication in English and German.
• Experience in Business Development and B2B partnerships/sales, customer service.
• Experience in digital/technology companies with tech products.

Responsibilities

• Communicate Google's geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps.
• Conduct research in assigned cities to collate data from approved sources for map accuracy.
• Liaise between external partners and Google stakeholder teams to convey requirements and updates.
• Manage and track data submissions with operations teams and partners.
• Report project status and insights on partner expectations and data gaps.

Skills

German language

English language

Business development

B2B partnerships

Sales

Customer service

Education

Bachelor's degree in Business Administration or GIS or related field

Tools

Salesforce.com

Google Drive

GIS tools

Job description

Outreach Operations Specialist with German Language

Location: Dublin

Work Model: Office Based

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Core Competencies:

• Excellent communication skills in English and German,
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
  
• Expertise in Salesforce.com; Google Drive
• Knowledge of Geographic Information System tools
• Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
• 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities:

• Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google
• Cnduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
  
• Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners
  
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
  
• Utilize Google and non-Google owned tool to engage with new Partners and track communications

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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