Outreach Operations Specialist (German and English languages)

TSMG Holding; Dublin; On-site; EUR 42,000 - 66,000; Full time

Job summary

TSMG Holding is seeking a role focused on researching and outreaching to government and non-government entities to collate geographic data for a global mapping platform via the Geo Data Upload Tool. You will use your business development and relationship-building skills to identify mutually beneficial opportunities with partners and the project team.

The role requires a background in BD, GIS tools knowledge, and experience in digital/tech environments.

Qualifications

• Fluent English and German required.
• Experience in BD and B2B partnerships/sales.
• Knowledge of GIS tools and Salesforce.

Responsibilities

• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool.
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of the mapping platform and benefit end users.
• Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc
• Manage and track all data submissions (through GDU or outside GDU) with operations teams and various external partners
• Report details of outreach and/or operational issues to the Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated with the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc
• Manage data pipeline from receiving the data captured by partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize internal and third-party tools to engage with new partners and track communications

Skills

Fluent English

Fluent German

Business Development

Customer service

Digital/tech company experience

Salesforce.com

Google Drive

GIS tools

0-1 year experience

Education

Bachelor's degree in Business Administration / GIS / related field

Job description

Role Overview

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool.

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool.

You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies:

• Fluent English
• Fluent German
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge of Geographic Information System tools
• Bachelor\'s degree in Business Administration, in GIS, a related field, or equivalent
• 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities:

• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of the mapping platform and benefit end users
• Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc
• Manage and track all data submissions (through GDU or outside GDU) with operations teams and various external partners
• Report details of outreach and/or operational issues to the Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated with the project
• Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc
• Manage data pipeline from receiving the data captured by partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize internal and third-party tools to engage with new partners and track communications

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.