Outreach Operations Specialist (Italian and English languages)

TSMG Holding; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

TSMG Holding is seeking a Business Development professional to advance our geo-data platform. You will research and outreach to government and private entities, promoting the Geo Data Upload tool and coordinating with project teams.

Responsibilities include data collection from multiple sources, liaising with partners, and tracking submissions. A background in GIS tools and B2B sales will help drive success in this role.

Qualifications

• Fluent English and Italian required or preferred.
• Experience in Business Development and B2B partnerships/sales.
• Experience in digital/technology companies with tech products.
• Knowledge of Geographic Information System tools.
• Bachelor's degree in Business Administration, GIS or related field.
• 0-1 year of experience in digital/tech companies.

Responsibilities

• Engage with authoritative entities to share basemap data for inclusion on the platform via the Geo Data Upload Tool.
• Research in assigned cities to collate data from approved sources to enhance mapping accuracy.
• Liaise between external partners and internal teams to convey requirements and coordinate updates.
• Manage and track all data submissions with operations teams and external partners.
• Report project status and insights on partner expectations, user journeys, and data gaps.
• Update internal planning tools with research, outreach, rejections and submissions.
• Document deliverables such as partners contacted/onboarded and data sets submitted.
• Address and resolve external partner queries related to the project.

Skills

Business Development

B2B partnerships

Customer service

Sales

English fluency

Italian fluency

GIS tools

Tableau/Geospatial tools

Salesforce

Google Drive

Education

Bachelor's degree in Business Administration, GIS, or related field

Tools

Salesforce

Google Drive

Job description

Role Overview

The role will focus on researching and outreaching to government and non-government entities in various markets to collate geographic data for use on a global mapping platform through the Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and the project team.

Core Competencies

• Fluent English
• Fluent Italian
• Experience in Business Development and B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in Salesforce.com; Google Drive
• Knowledge of Geographic Information System tools
• Bachelor's degree in Business Administration, in GIS, a related field, or equivalent
• 0-1 year of experience working in digital/technology companies with tech products

Role & Responsibilities

• Communicate the project’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on the platform, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by the project team.
• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of the mapping platform and benefit end users.
• Liaise between external partners and internal stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits.
• Manage and track all data submissions (through GDU or outside GDU) with operations teams and various external partners.
• Report details of outreach and/or operational issues to the Outreach Operations Lead. Report project status and identify insights regarding partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices.
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions.
• Document deliverables, such as number of partners contacted/onboarded, number of open data sources identified or data sets submitted/ingested, number of edits made originating from outreached sources.
• Address and resolve external partner queries associated with the project.
• Troubleshoot process and operational issues reported by authoritative data sources; develop deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines.
• Utilize internal and third‑party tools to engage with new partners and track communications.