Oracle Service Delivery Leader – Enterprise Apps

Version 1; Cork; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Quarterly profit share

Hybrid/Remote working

Pension

Private healthcare

Life assurance

Great Place to Work

Job summary

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a team of Service Delivery Managers, drive customer success and maximise value from Oracle investments across SaaS, EBS, JD Edwards and PeopleSoft.

This role combines leadership, customer engagement, commercial accountability and ongoing service innovation within Version 1's Oracle practice, with hybrid work and strategic client exposure.

Qualifications

• Proven service management leader with managed services experience.
• Experience leading teams of Service Delivery Managers.
• Strong customer outcomes focus and relationship management.
• Experience with Oracle SaaS, EBS, JD Edwards or PeopleSoft.

Responsibilities

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive customer outcomes, retention and satisfaction across strategic accounts.
• Shape and evolve service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders and build long-term partnerships.
• Own governance, performance and service excellence across the practice.

Skills

People leadership

Stakeholder management

Commercial acumen

Service excellence

Governance

ITIL

Oracle SaaS

Oracle EBS/JD Edwards/PeopleSoft

Job description

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a team of Service Delivery Managers, drive customer success and maximise value from Oracle investments across SaaS, EBS, JD Edwards and PeopleSoft.

This role combines leadership, customer engagement, commercial accountability and ongoing service innovation within Version 1's Oracle practice, with hybrid work and strategic client exposure.