Optical Receptionist & Customer Advisor - Training & Growth

Arcon Recruitment Services; Ballina, Ballinrobe, Castlebar, Westport; Sur place; EUR 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training in optics

Friendly environment

Career development

Résumé du poste

Arcon Recruitment Services is seeking an Optical Receptionist / Customer Advisor for a Mayo practice. The role welcomes customers, manages appointments, and supports daily administration while assisting customers with frames and optical products.

Experience in an optical setting is advantageous but not essential; training is provided. The position offers full-time hours and a friendly team environment in County Mayo.

Qualifications

• Previous reception or customer-service experience.
• Excellent communication and interpersonal skills.
• Friendly, patient and professional manner.
• Strong organisational abilities and attention to detail.
• Confidence dealing with customers in person and by phone.
• Good computer skills.
• Ability to maintain confidentiality of customer information.
• Interest in eyewear or healthcare beneficial.

Responsabilités

• Welcome customers and create a friendly first impression.
• Manage appointments for eye examinations and collections.
• Answer calls and respond to enquiries.
• Maintain accurate and confidential customer records.
• Assist with selecting frames and optical products.
• Explain products, services and pricing clearly.
• Process orders for glasses and lenses.
• Contact customers when glasses are ready for collection.
• Arrange follow-up appointments as required.
• Process payments and till duties.
• Support the optometrist and practice team.
• Maintain tidy reception and waiting areas.
• Provide high standard of customer service and after-sales support.
• Complete general administration and filing duties.

Connaissances

Customer service

Communication

Reception

Admin tasks

Attention to detail

Description du poste

Arcon Recruitment Services is seeking an Optical Receptionist / Customer Advisor for a Mayo practice. The role welcomes customers, manages appointments, and supports daily administration while assisting customers with frames and optical products.

Experience in an optical setting is advantageous but not essential; training is provided. The position offers full-time hours and a friendly team environment in County Mayo.