Vision Care Concierge & Surgery Coordinator

Optical Express; Dublin; On-site; EUR 29,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear and/or

Friends and family discount

Training and development opportunities

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express in Dublin is seeking a Patient Advisor for our Tallaght and Grafton Street clinics. You will be the patient’s first point of contact, guiding them through the journey from welcome to post-operative follow-up and supporting clinicians with consultations.

The role blends outstanding customer service with operational responsibilities across vision correction services, with a focus on delivering a premium patient experience.

Qualifications

• Previous experience in a patient-facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail is preferred
• Strong commercial awareness

Responsibilities

• Support patients undergoing vision correction surgery across all steps of the patient pathway, building rapport and confidence
• Deliver warm, professional welcomes and manage first impressions
• Capture high-quality diagnostic scans and communicate features/benefits of our technology
• Support in delivery of consultations for optometrists and/or surgeons, in-clinic or virtual
• Close consultation process and schedule surgery and aftercare
• Manage payment, finance and administrative booking requirements
• Meet and exceed individual commercial KPIs

Skills

Patient-facing role

Communication skills

Attention to detail

Digital technology

Healthcare experience

Commercial awareness

Job description

Optical Express in Dublin is seeking a Patient Advisor for our Tallaght and Grafton Street clinics. You will be the patient’s first point of contact, guiding them through the journey from welcome to post-operative follow-up and supporting clinicians with consultations.

The role blends outstanding customer service with operational responsibilities across vision correction services, with a focus on delivering a premium patient experience.