Operator with Polish

Cognizant; Dublin; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Attractive salary

Performance-based bonus scheme

Private Medical Insurance

Life assurance

Job summary

Cognizant in Dublin is seeking a Content Operations professional to verify information, ensure compliance, and apply Gen AI to content processes. You will work in a rapidly evolving tech environment, collaborating with cross-functional teams and handling multiple requests with accuracy.

The role requires fluency in Polish and English, strong analytical skills, and a proactive approach to learning new tools and techniques. Office-based with a 7-day rotating shift pattern.

Qualifications

• Availability to work rotating shift patterns over 7 days.
• Fluency in Polish and English.
• Gen AI skills such as prompt engineering.
• Excellent attendance and timekeeping.
• Ability to handle multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Clear communication and collaboration abilities.
• Detail-oriented, with high-quality output.
• Able to adapt to new technologies and tools.
• Proactive approach to learning and professional development.

Responsibilities

• Verify and review information per policy and guidelines.
• Follow compliance and security measures relating to client data.
• Implement process changes with proper research.
• Aim to exceed quality and productivity targets.
• Adhere to process norms and structure.
• Gather information via outbound calls to businesses in specified locations.
• Ensure high accuracy in all tasks.
• Support users by reviewing, summarizing and completing various requests.
• Share knowledge and best practices with the team.
• Collaborate with cross-functional teams to align content strategies with business objectives.

Skills

Gen AI skills

Polish language

English language

Analytical problem solving

Attention to detail

Team player

Multitasking

Communication skills

Ownership and proactive learning

Tools

MS Excel

Gen AI tools

Job description

Location

Pinnacle 2, Eastpoint Business Park, Dublin 3 is D03 P580

Working Model

100% Office Based

Working Time

24/7 rotation shift pattern, 7 days a week

Job Description

• Verify and review information as per policy and guidelines.
• Follow all compliance and security measures relating to client data.
• Take action on process changes and updates and handle the same with proper research.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Adhere to process norms and structure.
• Ability to gather information via outbound calls to businesses within specific country locations.
• Ability to work with a high degree of accuracy.
• Support users by reviewing / summarizing / completing various types of requests
• Work with great attention to detail / content review.
• Have an extensive exposure to customer service.

• Work in a rapidly changing environment and

  with high profile tech/ evolving AI

• Utilize MS Excel to analyze and interpret data for content operations.
• Implement Generative AI technologies to enhance content creation and management processes.
• Apply Gen AI technologies to improve user interaction and content accessibility.
• Contribute to the overall success of the content operations team by sharing knowledge and best practices.
• Collaborate with cross-functional teams to align content strategies with business objectives.

Application Criteria

• Availability to work rotating shift patterns over 7 days
• Excellent communication skills and fluency in Polish (and English).
• Possessing Gen AI skills such as prompt engineering
• Excellent attendance record

• Excellent timekeeping

• Ability to handle multiple tasks simultaneously
• Exhibit excellent analytical and problem-solving skills.
• Display strong communication and collaboration abilities.
• Be detail-oriented with a focus on delivering high-quality work.
• Have the ability to adapt to new technologies and tools quickly.
• Show a proactive approach to learning and professional development.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory)
• Strong Team player

Benefits include

• Attractive salary

• Performance-based bonus scheme

• Private Medical Insurance

• Life assurance

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