Content Operations Specialist — Gen AI & Data Analysis

Cognizant; Dublin; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Attractive salary

Performance-based bonus scheme

Private Medical Insurance

Life assurance

Job summary

Cognizant in Dublin is seeking a Content Operations professional to verify information, ensure compliance, and apply Gen AI to content processes. You will work in a rapidly evolving tech environment, collaborating with cross-functional teams and handling multiple requests with accuracy.

The role requires fluency in Polish and English, strong analytical skills, and a proactive approach to learning new tools and techniques. Office-based with a 7-day rotating shift pattern.

Qualifications

• Availability to work rotating shift patterns over 7 days.
• Fluency in Polish and English.
• Gen AI skills such as prompt engineering.
• Excellent attendance and timekeeping.
• Ability to handle multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Clear communication and collaboration abilities.
• Detail-oriented, with high-quality output.
• Able to adapt to new technologies and tools.
• Proactive approach to learning and professional development.

Responsibilities

• Verify and review information per policy and guidelines.
• Follow compliance and security measures relating to client data.
• Implement process changes with proper research.
• Aim to exceed quality and productivity targets.
• Adhere to process norms and structure.
• Gather information via outbound calls to businesses in specified locations.
• Ensure high accuracy in all tasks.
• Support users by reviewing, summarizing and completing various requests.
• Share knowledge and best practices with the team.
• Collaborate with cross-functional teams to align content strategies with business objectives.

Skills

Gen AI skills

Polish language

English language

Analytical problem solving

Attention to detail

Team player

Multitasking

Communication skills

Ownership and proactive learning

Tools

MS Excel

Gen AI tools

Job description

Cognizant in Dublin is seeking a Content Operations professional to verify information, ensure compliance, and apply Gen AI to content processes. You will work in a rapidly evolving tech environment, collaborating with cross-functional teams and handling multiple requests with accuracy.

The role requires fluency in Polish and English, strong analytical skills, and a proactive approach to learning new tools and techniques. Office-based with a 7-day rotating shift pattern.