Operations Team Lead

Trinzo; Connacht; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

Trinzo in Galway is seeking a hands-on Operations Manager on a fixed-term maternity leave cover (9 months). This generalist role centers on people management, systems ownership, and direct support to the leadership team; it blends HR, admin, and finance responsibilities with IT and facilities oversight.

Hybrid work requires three days on site in Galway each week. You will partner with the finance team to coordinate reporting, manage vendor relationships, onboarding/offboarding, and process

Responsibilities

• Lead and support finance team: set priorities, manage workloads, and support development.
• Coordinate monthly finance reporting cycle with Finance team and CEO.
• Understand financial performance to highlight variances and risks to forecasts.
• Work with Finance and department leads on budgets, costs, and planning.
• Manage vendor and payment card relationships for subscriptions and renewals.
• Oversee onboarding/offboarding for employees: setup, plans, and monthly check-ins.
• Monitor shared mailbox and triage actions.

Job description

Fixed-term contract (maternity leave cover, 9 months)

Full-time · Hybrid, 3 days onsite in Galway per week

Reports to: Head of Client Delivery and Operations

About Trinzo

Founded in 2016 and headquartered in Galway, Ireland, Trinzo provides expert consultancy and training solutions to Life Sciences organisations worldwide, helping clients navigate quality, regulatory, and operational challenges with confidence. Trinzo works with a growing network of associate consultants supporting clients across the MedTech, pharmaceutical, and biotech sectors.

The Role

This is a broad, hands-on generalist role at the centre of the business, combining people management, systems ownership, and direct support to leadership. The role does not require expertise in every tool or process from day one; it is built on resourcefulness, strong organisational skills, and the ability to learn new systems and processes independently. What matters most is the ability to pick things up quickly, manage multiple priorities simultaneously, and exercise sound judgement on when to act independently versus when to escape. The role works closely with the finance team and the wider leadership team.

What You'll Do

Operations Management: HR, Admin & Finance

• Lead and support the Finance team, setting priorities, managing workloads and supporting performance and development.

• Coordinate a monthly finance reporting cycle with the Finance team and CEO, ensuring reports and forecasts are prepared and reviewed on time.

• Build a working understanding of the company's financial performance to highlight material variances, emerging cost pressures and risks to forecast assumptions.

• Work with Finance and department leads to follow up on findings and support informed decisions on budgets, costs and future planning.

• Own the company's vendor and payment card relationship for office subscriptions: manage subscription payments, track renewals, and review what's in use versus what can be cut.

• Handle onboarding and offboarding admin for employees: system set-up, training, onboarding plans, and monthly check-in calls for new starters' first six months.

• Check the shared team mailbox daily and triage into actioned / no action needed / follow-up.

Leadership Support

• Schedule and manage monthly, quarterly and annual leadership meetings using Metronome: agendas, room booking, catering, and chasing leadership for inputs.

• Check that quarterly priorities and metrics are populated correctly across the team, and follow up with anyone who's missing them.

Strategic Projects

• Own longer-running, cross-functional projects that don't sit neatly in one team, for example office projects, communication projects etc.

Process Improvement, SOPs & Governance

• Own the process for internal SOP's, which includes tracking, creating, editing, and supporting other departments with their SOP's.

• Keep documentation, processes and versioning current as systems and ways of working evolve.

IT & Systems Support

• Own or co-own a wide range of internal tools and subscriptions (including Metronome, Adobe Sign, Asana, Bitwarden, AWS, and others), from full ownership to prompting other people to act.

• Track subscription renewals and liaise with vendors ahead of them; flag what's unused.

• Monitor IT tickets and send a monthly IT report based on updates from the IT provider.

• Hold SharePoint admin access and support colleagues with day-to-day SharePoint issues.

Office Management & Facilities

• Main point of contact for office-related vendors (electrical/fire safety, cleaning, and building management/facilities), escalating where needed.

• Keep the office running day to day; this role is onsite in Galway 3 days a week.

Events, Communications & Internal Engagement

• Plan in-office and offsite events: locations, set-up, invites, food and beverages, timings.

• Contribute to the weekly Comms Dashboard and help keep internal communications and team culture activities running.

Ad Hoc Requests

• Supporting departments with locating documents, marketing materials, historical records, or company information.

• Responding to leadership requests for research.

• Costing of materials, systems and initiatives.

• Support