Operations Support Specialist - Galway

EZ Living Furniture; Galway; On-site; EUR 40,000 - 54,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Bonus scheme

Educational support scheme

Wellbeing initiatives

Job summary

EZ Living Furniture in Galway invites applications for an Operations Support Specialist. Based at our Head Office, you will support the Retail Operations Manager and the Logistics Operations Manager to coordinate retail and logistics activities across the business.

You will help implement and monitor processes, prepare agendas and presentations, handle routine inquiries, assist with reporting, and maintain compliance and safety standards, while managing confidential information with discretion.

Qualifications

• Strong organisation and attention to detail.
• Ability to prioritise tasks and manage multiple priorities.
• Excellent written and verbal communication.
• Discretion with sensitive information.

Responsibilities

• Collaborate with Retail & Logistics managers to implement and improve operational processes.
• Communicate updates and initiatives to retail and logistics teams.
• Investigate and resolve operational issues; escalate when needed.
• Monitor store and warehouse compliance with standards; support audits.
• Collaborate on sales and operations reporting; identify improvements.
• Prepare agendas and documents for meetings and site visits.
• Handle confidential information with discretion.

Skills

Attention to detail

Prioritisation

Computer literacy

Reliability

Communication

Independence

Adaptability

Job description

The Company

Founded in 1998, EZ Living Furniture are the largest independent furniture retailer in Ireland. We have almost 400 team members and we are constantly seeking people who wish to build a career with a company that has a growth mindset and offers real career enhancing opportunities.

Role Overview

An exciting opportunity has arisen to join EZ Living Furniture as an Operations Support Specialist. In this key role, you will provide direct support to both the Retail Operations Manager and the Logistics Operations Manager, helping to ensure the smooth and efficient coordination of our retail and logistics functions across the business. Based in our Head Office in Galway, the successful candidate will play an integral part in a large, fast-paced operation. If you're looking for a new challenge in a dynamic and growing company.

Key Responsibilities

Operational Support

Collaborate closely with the Retail & Logistics Operations Managers to implement, monitor, and continuously improve operational processes, policies, and procedures. Identify and recommend new procedures for increasing the efficiency of day-to-day operations. Flag recurring issues or process gaps to the Retail and Logistics Operations Manager for resolution. Provide administrative support to the operations team and other departments as required. Be a go-to point of contact for routine operational questions from retail or logistics teams as required.

Communication

Maintain communication to the retail and logistics teams when required, ensuring clear and timely communication of updates, initiatives, and operational changes. Collaborate with various departments to streamline operations and improve efficiency.

Issue Resolution

Help investigate and resolve operational issues raised by retail or logistics teams, escalating to the Retail or Logistics Operations Manager, or other departments where necessary.

Compliance & Standards

Assist in monitoring store and warehouse adherence to established operational, compliance, and health & safety standards. Support audit processes and help ensure compliance practices are consistently followed.

Reporting

Collaborate with the Retail & Logistics Operations Managers to compile and analyze sales and operational data. Support performance tracking, issue identification, and process improvement opportunities.

Meeting & Visit Preparation

Assist in the preparation of agendas, presentations, and documents for meetings and site visits alongside the Retail and Logistics Operations Managers. Collate feedback or action points following visits and meetings.

People Management

Handle sensitive and confidential information, such as staffing updates, performance data, or HR-related communications with the highest level of discretion and professionalism.

Skills Required

• Extremely organised with great attention to detail is an essential part of this position.


• Ability to prioritise your time to complete tasks as efficiently as possible.


• Good general computer skills - training will be provided on our IT systems.


• Reliability and commitment.


• Excellent communication and interpersonal skills.


• Ability to work independently while managing multiple priorities.


• Comfortable working in a fast-paced, dynamic retail environment.

WHY JOIN US: Look us up on Glassdoor - rated 4.6/5 read our reviews:

• Fun, fast paced & high energy work environment


• Culture of developing and promoting from within the company


• Our generous staff discounts


• Our pension scheme


• Our bonus scheme


• Our educational support scheme


• Our discounted corporate rate health care


• Our free Employee Assistance Programme


• Our wellbeing initiatives like our Bike to Work scheme


• Career development opportunities


• Continuous professional development with dedicated training resources


• Employee discount card