Operations Manager, City Ops

Sonder; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible vacation

Wellness days

Annual discounts to stay in Sonder locations

Job summary

Sonder is seeking an Operations Manager in Dublin, Ireland, responsible for overseeing day-to-day operations and ensuring exceptional guest experiences. The ideal candidate will possess a minimum of 5 years in hospitality operations and 3 years in management, alongside strong project management and people skills.

The role includes building a world-class team and collaborating with HQs for process optimization. Benefits include competitive compensation, medical insurance, and workplace flexibility options.

Qualifications

• Minimum 5 years of professional experience in hospitality operations.
• Minimum 3 years of management experience.
• Experience with RFPs and contract negotiation.

Responsibilities

• Own day-to-day operations and ensure top guest experiences.
• Build and improve a world-class operations team.
• Collaborate cross-functionally with HQs to optimize strategies.

Skills

Project management

People skills

Hospitality operations

Negotiation skills

Adaptability

Tools

Google applications

Slack

Asana

Project-management software

Job description

The Operations Manager’s ("OM") mandate is simple but challenging: Own our day‑to‑day operations throughout the market and ensure guests have the best experience possible.

At Sonder, you will:

• Work closely with the General Manager and/or Senior Operations Manager to build and improve operations
• Build and improve a world‑class team of operations and guest‑facing staff
• Develop, refine, and scale processes as we grow to 1000+ units
• Work hard to drive down costs and improve continuously
• Collaborate cross‑functionally with our HQs to optimize strategies and tactics
• Build a culture of "hospitality everywhere" among our guest operations team
• Manage a team of frontline team members, including coaching, training, and career progression support
• Serve as acting manager on duty (MOD) outside of normal business hours when required

What we look for:

• A disciplined worker who can do whatever it takes to get the job done
• Minimum 5 years of professional experience in hospitality operations
• Minimum 3 years of management experience
• Past experience with early‑ or mid‑stage startups
• Project‑management experience either in industry or in hospitality consulting
• A proven ability to handle ambiguity in the absence of defined systems and processes
• Experience with RFPs, contract negotiation, and management of external partners
• Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees
• A creative thinker that challenges assumptions and wants to participate in changing the hospitality landscape
• Proficiency with Google applications. Willingness to embrace new technology. Slack, Asana, and project‑management software experience preferred
• Regular access to a reliable smartphone, reliable transportation, and willingness to travel between properties on a daily basis when working

Benefits

• Competitive compensation
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonder locations
• Workplace flexibility (remote‑specified positions only)

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extending hospitality to all is one of Sonder’s Leadership Principles, and living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.