Operations Manager, City Ops

Sonder Hospitality Ireland Limited; Dublin; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible vacation

Wellness and volunteering days

Employee travel perks

Job summary

Sonder Hospitality Ireland Limited is looking for an experienced Operations Manager in Dublin. This role involves owning daily operations, leading a team, and coordinating with vendors to enhance guest experience. The ideal candidate has significant hospitality experience and strong leadership skills.

Responsibilities include improving operations, coaching staff, managing RFPs, and collaborating with HQ. Competitive compensation and attractive employee benefits are offered, including medical insurance and workplace flexibility for remote positions.

Qualifications

• Minimum 5 years of professional experience in hospitality operations.
• Minimum 3 years of management experience in hospitality or related field.
• Experience with early- or mid-stage startups.
• Proven ability to handle ambiguity and build systems from scratch.

Responsibilities

• Work closely with the General Manager to build and improve operations.
• Build and improve a world-class team of operations and guest-facing staff.
• Drive down costs and improve continuously.
• Manage RFPs and external partners.

Skills

Hospitality operations

Management

Project management

People skills

Creativity

Google applications proficiency

Tools

Slack

Asana

Project management software

Job description

We are seeking an experienced Operations Manager to own daily operations across the market and ensure guests have the best experience possible. The role involves leading a team of hourly hospitality staff, coordinating with vendors, and driving continuous improvement of processes and standards.

Responsibilities

• Work closely with the General Manager and/or Senior Operations Manager to build and improve operations.
• Build and improve a world‑class team of operations and guest‑facing staff.
• Develop, refine and scale processes as we grow to 1000+ units.
• Work hard to drive down costs and improve continuously.
• Collaborate cross‑functionally with our HQs to optimize strategies and tactics.
• Build a culture of “hospitality everywhere” among the guest operations team.
• Manage a team of frontline members including coaching, training, and career‑progression support.
• Serve as acting manager on duty (MOD) outside of normal business hours when required.
• Handle ambiguity in the absence of defined systems and processes.
• Manage RFPs, contract negotiations and ongoing relationships with external partners.

Qualifications

• Minimum 5 years of professional experience in hospitality operations.
• Minimum 3 years of management experience in hospitality or related field.
• Experience with early‑ or mid‑stage startups.
• Project management experience either in industry or hospitality consulting.
• Proven ability to handle ambiguity and build systems from scratch.
• Experience with RFPs, contract negotiation and management of external partners.
• Exceptional people skills and experience in hiring, training, coaching, and managing hourly employees.
• Creative thinker who challenges assumptions and wants to change the hospitality landscape.
• Proficiency with Google applications and willingness to embrace new technology (Slack, Asana, project management software preferred).
• Regular access to a reliable smartphone and transportation, and willingness to travel between properties on a daily basis.

Benefits

• Competitive compensation.
• Medical, dental and vision insurance (where applicable).
• Flexible vacation.
• Wellness and volunteering days.
• Annual free credits and discounts to stay in Sonder properties.
• Workplace flexibility for remote‑specified positions.

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits.

Equal Opportunity Employer

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].