Operations Manager at Primeline

Primeline; Ashbourne; On-site; EUR 70,000 - 90,000; Full time

Job summary

Primeline in Ireland is seeking a Control Room Leader to oversee real‑time visibility and coordination of operations across a Micro Fulfilment Centre. You will manage order flow, labour deployment, and system performance to meet despatch deadlines and customer commitments.

This on-site role requires strong leadership, experience with OMS/WMS/ERP, and the ability to drive continuous improvement while collaborating with IT, engineering and operations teams.

Qualifications

• Experience leading a technical team and resolving system issues.
• Familiarity with Operations Management Systems, WMS and ERP environments.
• Ability to develop management reports and work with automated warehouse systems.

Responsibilities

• Lead and manage the Control Room team for 24/7 operations.
• Monitor workload progress and ensure activities are completed safely and on time.
• Assess inbound/outbound workload and actions to maximise service performance.

Skills

Technical team leadership

OMS/WMS/ERP experience

Report writing

Cross-functional collaboration

Tools

OMS

WMS

ERP systems

Job description

This Full time on site position offers great opportunities for career growth.

Job Summary:

To lead and oversee the Control Room function, ensuring real-time visibility, coordination and control of operational activity across the Micro Fulfilment Centre. Responsible for managing order flow, labour deployment, system performance and operational priorities, the role ensures service levels, despatch deadlines, throughput and customer commitments are consistently achieved.

Key Responsibilities:

• Lead and manage the Control Room team, ensuring effective 24/7 operational coverage.
• Monitor daily workload progress and take operational actions to ensure all activities are completed safely and on time.
• Assess inbound and outbound workload requirements and determine actions required to maximise service performance.
• Monitor operational systems to ensure optimum throughput, capacity utilisation and system availability.
• Coordinate engineering, IT and operational support teams to resolve issues and minimise disruption.
• Act as the primary escalation point for operational and system incidents, leading recovery actions through to resolution.
• Conduct root cause analysis, implement corrective actions and share best practice across the operation.
• Manage pick planning, workload prioritisation and labour deployment to maximise productivity and service levels.
• Monitor and control outbound flow to ensure customer commitments and despatch schedules are achieved.
• Drive continuous improvement initiatives to enhance operational performance, service and efficiency.

Requirements

Experience of managing a technical team, IT equipment & resolving system related problems Familiarity with Operational Management Systems (OMS), WMS and ERP systems. Experience of writing / developing management reports, working with automated warehouse systems & controlling use & repairs of IT equipment Exposure to project-based work, warehouse processes & flows & extensive operational & people management skills A Self starter who can be an ambassador for the company & functional culture Demonstrate a flexible & adaptable approach, be able to resolve conflicts, maintain relationships & influence performance. Good communication skills and ability to work cross-functionally. Flexibility to work shifts if required.

Skills & Experience Essential

Experience in a control room, planning, or operational management role Strong understanding of automated e-commerce warehouse operations High competency in OMS and operational control systems Experience working to strict SLAs and dispatch deadlines Strong communication and decision-making skills

Desirable

Experience supporting a major retail or pharmacy e-commerce account Exposure to highly automated fulfilment environments Short-interval control or capacity planning experience Lean or continuous improvement background

Personal Attributes

Strong leadership and decision-making skills Customer-focused and quality-driven Calm, organised and decisive under pressure Clear communicator with a hands-on approach Commitment to continuous improvement Proactive and solutions-oriented

Working Conditions

Office-based Control Room role within a live e-commerce warehouse Shift-based work including evenings, weekends, and peak periods High-responsibility environment requiring rapid response to change