Operations Manager

Hollybank Trustees Ltd; Ashbourne; On-site; EUR 65,000 - 90,000; Full time

Job summary

Hollybank Trustees Ltd in Ireland invites applications for a permanent, full-time role leading the Control Room function within a live e-commerce warehouse. You will oversee real-time visibility, manage order flow, labour deployment and system performance to meet despatch deadlines and customer commitments.

You will lead a technical team, coordinate with engineering, IT and operations, resolve incidents quickly and drive continuous improvement across the operation while maintaining safe,

Qualifications

• Experience in a control room or operations management role.
• Strong understanding of automated warehouse operations.
• Experience with OMS, WMS and ERP systems.
• Ability to work to strict SLAs and dispatch deadlines.
• Excellent communication and decision-making skills.

Responsibilities

• Lead and manage the Control Room team, ensuring 24/7 operational coverage.
• Monitor workload progress and take actions to meet timelines and safety.
• Assess inbound/outbound workload and maximize service performance.
• Coordinate with engineering, IT and operations to resolve issues.
• Act as escalation point for incidents and drive recovery to resolution.
• Drive continuous improvement to enhance performance and efficiency.

Skills

Control room leadership

Team leadership

Analytical skills

Communication

OMS/WMS/ERP

Tools

OMS

WMS

ERP systems

Job description

Location: On site / Ashbourne, Co. Meath, Ireland

job type: Permanent / Full-time

Sector and subsector: FMCG | Warehouse

Salary: Negotiable salary

Job Summary

To lead and oversee the Control Room function, ensuring real-time visibility, coordination and control of operational activity across the Micro Fulfilment Centre. Responsible for managing order flow, labour deployment, system performance and operational priorities, the role ensures service levels, despatch deadlines, throughput and customer commitments are consistently achieved.

Key Responsibilities

• Lead and manage the Control Room team, ensuring effective 24/7 operational coverage.
• Monitor daily workload progress and take operational actions to ensure all activities are completed safely and on time.
• Assess inbound and outbound workload requirements and determine actions required to maximise service performance.
• Monitor operational systems to ensure optimum throughput, capacity utilisation and system availability.
• Coordinate engineering, IT and operational support teams to resolve issues and minimise disruption.
• Act as the primary escalation point for operational and system incidents, leading recovery actions through to resolution.
• Conduct root cause analysis, implement corrective actions and share best practice across the operation.
• Manage pick planning, workload prioritisation and labour deployment to maximise productivity and service levels.
• Monitor and control outbound flow to ensure customer commitments and despatch schedules are achieved.
• Drive continuous improvement initiatives to enhance operational performance, service and efficiency.

Requirements

• Experience of managing a technical team, IT equipment & resolving system related problems
• Familiarity with Operational Management Systems (OMS), WMS and ERP systems.
• Experience of writing / developing management reports, working with automated warehouse systems & controlling use & repairs of IT equipment
• Exposure to project-based work, warehouse processes & flows & extensive operational & people management skills
• A Self starter who can be an ambassador for the company & functional culture
• Demonstrate a flexible & adaptable approach, be able to resolve conflicts, maintain relationships & influence performance.
• Good communication skills and ability to work cross-functionally.
• Flexibility to work shifts if required.

Skills & Experience

• Experience in a control room, planning, or operational management role
• Strong understanding of automated e-commerce warehouse operations
• High competency in OMS and operational control systems
• Experience working to strict SLAs and dispatch deadlines
• Strong communication and decision-making skills
• Experience supporting a major retail or pharmacy e-commerce account
• Exposure to highly automated fulfilment environments
• Short-interval control or capacity planning experience
• Lean or continuous improvement background

Personal Attributes

• Strong leadership and decision-making skills
• Customer-focused and quality-driven
• Calm, organised and decisive under pressure
• Clear communicator with a hands-on approach
• Commitment to continuous improvement
• Proactive and solutions-oriented

Working Conditions

• Office-based Control Room role within a live e-commerce warehouse
• Shift-based work including evenings, weekends, and peak periods
• High-responsibility environment requiring rapid response to change